Equipment Service Technician Kentucky & Tennessee

Brasseler USA Inc.; Kentucky; On-site; USD 55,000 - 76,000; Full time

Job summary

Henry Schein, Inc. is seeking an Equipment Service Technician to repair and service dental equipment in clinical settings.

The role focuses on delivering excellent customer service, resolving complex issues, and supporting installation and maintenance tasks across various devices. The technician will manage on-site responsibilities, maintain van inventory, and prepare detailed service reports while following OSHA safety standards.

Qualifications

• Cross certified in digital x-ray and CAD/CAM systems.
• Proven ability to present preventative maintenance to customers.
• Experience administering timely and accurate work orders, FSRs, and reporting.
• Ability to liaise between Henry Schein, customers, contractors and EPM.
• Demonstrated lead technician capabilities.

Responsibilities

• Provide courteous, professional repair services and on-site installations.
• Manage on-site installation, repair, maintenance and testing tasks.
• Maintain inventory in van and generate detailed service reports.
• Review work orders with customer before departure and ensure billing is complete.
• Adhere to OSHA requirements and safety protocols.

Skills

Cross certified

Lead technician

Troubleshooting

Customer service

Team liaison

Education

High School education

Associates/Technical certification

Job description

JOB OVERVIEW

This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner's office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

KEY RESPONSIBILITIES

Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Provides leadership to team members and manages all on site installation, repair maintenance and test tasks. Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions. Comprehends customer requirements and make appropriate recommendations to optimize the customer experience. May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided Maintains and manages proper levels of inventory in van. Produces timely and detailed service reports. Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training. Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed. Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments. Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing. Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork. Complies with all terms of the Fleet Management Policy including maintenance and accident management policies. Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS

Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.) Proven ability to present preventative maintenance to customers Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.) Ability to act as liaison between Henry Schein, customers, contractors and EPM Must demonstrate lead technician capabilities

GENERAL SKILLS & COMPETENCIES

Must work well independently Expert troubleshooting skills Proven ability to work with confidential information The ability to act as liaison between Henry Schein, customers, contractors, and EPM Must demonstrate lead technician capabilities Must have the ability to mentor other technicians Oral communication and presentation skills Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.) Proven ability to work with confidential information. Expert troubleshooting skills Advanced computer skills

WORK EXPERIENCE

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.

PREFERRED EDUCATION

Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

ADDITIONAL INFORMATION

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

ACCOMMODATION CONTACT INFORMATION

US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

WORK ARRANGEMENTS

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.