Senior Equipment Service Technician - Indianapolis

Henry Schein; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to repair and service dental equipment in practitioner offices, focusing on exceptional customer service. You will manage complex repair cases, troubleshoot issues, and support product installations as needed.

The role requires driving service success, maintaining on-site inventories, producing detailed service reports, and adhering to OSHA regulations. Strong leadership and communication with dispatchers and customers are essential.

Qualifications

• 7+ years of dental industry experience with strong mechanical background.
• Experience in service and installation of dental equipment.
• Ability to manage service reports and customer interaction.

Responsibilities

• Provide courteous repair services and handle advanced issues.
• Offer installation services as needed and maintain tools.
• Lead technicians and oversee on-site installation and maintenance.
• Diagnose errors using proper troubleshooting steps and propose solutions.
• Review work orders with customers, ensure accurate billing.
• Attend training and comply with safety policies.

Skills

Lead technician capabilities

Troubleshooting

Oral communication

Education

Associates degree or Technical School Certification

Tools

Digital X-ray software

CAD/CAM software

Job description

JOB OVERVIEW

This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

KEY RESPONSIBILITIES

Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis.Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.May assist with other more junior technicians’ assignments as required to ensure quality customer service is being providedMaintains and manages proper levels of inventory in van.Produces timely and detailed service reports.Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS

Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business needMust be cross certified (digital x-ray/software, digital CAD/CAM, etc.)Proven ability to present preventative maintenance to customersProven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)Ability to act as liaison between Henry Schein, customers, contractors and EPMMust demonstrate lead technician capabilities

GENERAL SKILLS & COMPETENCIES

Must work well independentlyExpert troubleshooting skillsProven ability to work with confidential informationThe ability to act as liaison between Henry Schein, customers, contractors, and EPMMust demonstrate lead technician capabilitiesMust have the ability to mentor other techniciansOral communication and presentation skillsProven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)Proven ability to work with confidential information.Expert troubleshooting skillsAdvanced computer skills

WORK EXPERIENCE

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.

PREFERRED EDUCATION

Typical, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.