Senior Epic Systems Analyst — Lead Config & Production Support

Kaiser Permanente; Greensboro (NC); On-site; USD 127,000 - 165,000; Full time

Job summary

Kaiser Permanente in Greensboro, NC seeks an IT professional with Epic experience to lead complex system configuration, testing, validation, and production support of assigned applications, focusing on safe, high-quality care through the electronic health record.

The role requires analyzing workflows, documenting future-state specifications, coordinating with end users and Epic staff, and developing procedures to support Epic implementations and ongoing improvements.

Qualifications

• Minimum four years experience with EPIC or comparable health system software.
• Minimum two years in a leadership role with IT or operational teams.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field; eight years IT/operations experience (or equivalent).

Responsibilities

• Lead complex system configuration, testing, validation, and production support.
• Collaborate with end users, third parties, and Epic staff to implement changes.
• Document future-state specifications and application functionality.
• Develop internal procedures to support Epic applications.
• Monitor system stability, performance, and incident resolution.

Skills

Epic administration

Leadership

System configuration

Production support

Healthcare IT

Education

Bachelor's degree or higher

Tools

EPIC

Job description

Kaiser Permanente in Greensboro, NC seeks an IT professional with Epic experience to lead complex system configuration, testing, validation, and production support of assigned applications, focusing on safe, high-quality care through the electronic health record.

The role requires analyzing workflows, documenting future-state specifications, coordinating with end users and Epic staff, and developing procedures to support Epic implementations and ongoing improvements.