Epic Systems Analyst V, Compass Rose

Kaiser Permanente; Greensboro (NC); On-site; USD 127,000 - 165,000; Full time

Job summary

Kaiser Permanente in Greensboro, NC seeks an IT professional with Epic experience to lead complex system configuration, testing, validation, and production support of assigned applications, focusing on safe, high-quality care through the electronic health record.

The role requires analyzing workflows, documenting future-state specifications, coordinating with end users and Epic staff, and developing procedures to support Epic implementations and ongoing improvements.

Qualifications

• Minimum four years experience with EPIC or comparable health system software.
• Minimum two years in a leadership role with IT or operational teams.
• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field; eight years IT/operations experience (or equivalent).

Responsibilities

• Lead complex system configuration, testing, validation, and production support.
• Collaborate with end users, third parties, and Epic staff to implement changes.
• Document future-state specifications and application functionality.
• Develop internal procedures to support Epic applications.
• Monitor system stability, performance, and incident resolution.

Skills

Epic administration

Leadership

System configuration

Production support

Healthcare IT

Education

Bachelor's degree or higher

Tools

EPIC

Job description

Job Summary

In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.

Job Summary

In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.

Essential Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Collaborates with technical and project team leaders to resolve system problems and application-specific issues.
• Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Escalates unresolved or critical issues, risks or problems to system engineers and management.
• Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
• Plans and performs complex system configuration.
• Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Plans the maintenance, modification, and documentation of applications.
• Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.
• Provides complex application-oriented administration and technical support for production and non-production environments.
• Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Develops guidelines to prevent and/or resolve recurring problems.
• Recommends and executes complex performance tuning and optimization activities.
• Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Getting Work Done Through Others
• Managing Diverse Relationships
• Mentoring and Coaching
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications

• Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
• Minimum two (2) years in a leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Four (4) years experience in EPIC administration and configuration.
• Four (4) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.

Primary Location:

North Carolina,Greensboro,Greensboro Administration

Scheduled Weekly Hours:

40

Shift:

Day

Workdays:

Mon, Tue, Wed, Thu, Fri

Working Hours Start:

08:00 AM

Working Hours End:

05:00 PM

Job Schedule:

Full-time

Job Type:

Standard

Worker Location:

Flexible

Employee Status:

Regular

Employee Group/Union Affiliation:

NUE-IT-01|NUE|Non Union Employee

Job Level:

Individual Contributor

Department:

KPIT ADMIN - HC AMB SCAL GA SUPP - 9601

Pay Range:

$127200 - $164560 / year

Travel:

No

Work Setting:

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.