Senior Epic Client Systems Administrator

Renown Health; Reno (NV); On-site; USD 120,000 - 170,000; Full time

Job summary

Renown Health is seeking a Senior Epic Client Systems Administrator (ECSA) to configure, install, maintain, backup, and support Epic applications. The role collaborates with the ODBA team and provides technical leadership across Epic environments to ensure reliability and performance.

The position emphasizes independent judgment, minimal supervision, and mentoring of junior staff, focusing on automation, upgrades, and integration with third-party systems.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• At least 5 years of professional ECSA experience in healthcare setting.
• Epic ECSA Certification with three modules required and all four areas within 12 months of hire.

Responsibilities

• Design and implement automation for Epic infrastructure tasks.
• Install, upgrade, and administer Epic Client Systems in production and nonproduction environments.
• Lead hands-on technical delivery of infrastructure projects and provide mentorship.

Education

Bachelor’s degree in Computer Science

Job description

Position Purpose

This position is responsible for the configuration, installation, maintenance, backup, and operational support of Epic applications and systems. In close collaboration with the ODBA team, the Senior ECSA troubleshoots, monitors, upgrades, and optimizes Epic environments to ensure reliability, performance, and availability.

This role is recognized as highly skilled and proficient across all facets of Epic Client Systems Administrator (ECSA) protocols. The Senior ECSA performs complex technical work, contributes to measurable team and organizational outcomes, and exercises a high degree of independent judgment. The position operates with minimal supervision and broad latitude in decisionmaking, while serving as a technical leader within the Epic infrastructure domain.

Nature and Scope

• Design and implement solutions to automate operational tasks and proactively monitor Epic infrastructure.
• Install, upgrade, and administer Epic Client Systems across production and nonproduction environments, including but not limited to Web, MyChart, BCA, BCA Web, Hyperspace, Hyperspace Web, and Print servers.
• Apply Epic client pack updates to all installed ancillary applications.
• Install, configure, and maintain Kuiper or other Epic deployment platforms.
• Implement and maintain tools required to ensure the availability, reliability, and performance of Epic systems.
• Monitor server activity and system logs to identify and respond to potential security threats or breaches.
• Perform file system management and routine system maintenance activities.
• Assist with configuration, integration, and ongoing support of thirdparty systems interfacing with Epic.
• Lead and actively participate in the handson technical delivery of infrastructure and application projects.
• Conduct discovery and analysis to evaluate and document currentstate processes.
• Develop and present recommendations for improvement based on industry standards, best practices, and operational experience.
• Build, test, train, convert, and deploy new infrastructure, workflows, policies, and operational processes.
• Define, track, and document measurable outcomes through KPI analysis and impact reporting.
• Serve as a liaison between IT teams and operational stakeholders to ensure alignment and effective communication.
• Work independently with minimal supervision while managing competing priorities.
• Provide technical guidance, coaching, and mentorship to less experienced team members, as needed.
• Create and maintain comprehensive documentation, including operating procedures, technical runbooks, and training materials.
• Contribute to individual and team development by participating in and/or leading training initiatives and team activities, while sharing knowledge and expertise to support continuous improvement.

This position does not provide patient care

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Education

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Requires Bachelor of Science degree or equivalent in Computer Science. Requires knowledge of computer hardware, software, peripherals, and database development. Experience may be substituted for education on a year for year basis.

Experience

Requires at least 5 years of professional ECSA experience working with one or more healthcare organizations. All Epic ECSA certifications preferred. Experience with scripting (PERL, PowerShell, etc.). Experience in client/server computing. Background in healthcare environment is preferred.

License(s)

None

Certification(s)

Epic ECSA Certification

• Certification in three (3) Epic ECSA module is required.
• Candidates must obtain certification in all four designated ECSA areas within 12 months of hire.
• Eligible ECSA certification areas include:

• Web Service Server Administration (Hyperspace Web)
• Web Service Server Administration - MyChart
• Web Service Business Continuity Access and Epic Print Service, Web BLOB
• Web Service Server Administration - Interconnect

Microsoft Certifications (Preferred)

• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Database Administrator (MCDBA)

Computer / Typing

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.