Sr I O Engineer

Optum; Everett (WA); On-site; USD 92,000 - 164,000; Full time

Job summary

Optum in the United States is seeking an experienced Epic Systems Configuration Architect (ECSA) / Sr I O Engineer to act as the enterprise technical authority for Epic infrastructure, deployment strategy, interoperability services, API management, and governance.

You will lead architecture decisions, troubleshoot complex issues, and optimize Epic environments across a global network for secure, highly available access to critical applications.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace).
• Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service).
• 5+ years of experience with Epic client/server architecture and technical infrastructure deployment.
• 5+ years of enterprise systems administration experience with Windows Server.
• 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect).
• 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration.
• 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues.

Responsibilities

• Serve as the enterprise technical authority for Epic infrastructure architecture, client deployment strategy, and technical governance to maintain secure, highly available access.
• Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments.
• Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing.
• Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR.
• Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness.
• Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools.
• Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management.
• Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing.
• Leverage enterprise‑approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement.
• Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation.
• Design, develop, and deploy AI‑powered solutions to address complex business challenges with emphasis on responsible use of AI.

Skills

Epic infrastructure

System governance

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Epic Hyperspace

Web and Service Servers Administration

SSL/TLS certificates

OAuth/SAML/OpenID Connect

Citrix NetScaler

Pulse analytics

Job description

Our Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.

Position Summary

The Epic Systems Configuration Architect (ECSA) / Sr I O Engineer serves as the enterprise technical authority for Epic infrastructure, client deployment strategy, interoperability services, API management, and technical architecture governance. Operating within a highly engaged team that manages our critical medical records infrastructure, this role is dedicated to ensuring secure, highly available, and performant access to enterprise Epic applications while eliminating single points of failure. The ECSA will lead technical strategy, drive complex troubleshooting, and optimize system infrastructure utilizing advanced tools such as Epic System Pulse analytics. This is an exciting opportunity to work with cutting‑edge healthcare interoperability technologies to directly improve clinical application performance across our global network.

Primary Responsibilities

• Serve as the enterprise technical authority for Epic infrastructure architecture, client deployment strategy, and technical governance to maintain secure, highly available access.
• Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments.
• Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing.
• Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR.
• Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness.
• Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools.
• Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management.
• Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing.
• Leverage enterprise‑approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement.
• Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation.
• Design, develop, and deploy AI‑powered solutions to address complex business challenges with emphasis on responsible use of AI.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace)
• Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service)
• 5+ years of experience with Epic client/server architecture and technical infrastructure deployment
• 5+ years of enterprise systems administration experience with Windows Server
• 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect)
• 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration
• 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues

Preferred Qualifications

• Epic certifications in Client Installer Administration, System Pulse, Care Everywhere, or Interconnect API/FHIR
• 7+ years of enterprise systems administration experience
• Experience supporting large‑scale, multi‑region, or multi‑instance Epic implementations
• Experience leading Epic infrastructure upgrades, migrations, and technical cutovers
• Experience supporting cloud, hosted, or hybrid Epic environments
• Strong knowledge of Epic infrastructure architecture, health information exchange initiatives, and enterprise security standards
• Demonstrated capability in disaster recovery planning and operational readiness
• Experience utilizing advanced automation and diagnostic tools to optimize operational efficiency and workflow productivity
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location, and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.