Senior Epic Application Analyst (Willow Ambulatory)

Talent Groups; Houston (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Talent Groups is seeking a Senior Epic Application Analyst to advance the functionality and operational efficiency of Epic Willow Ambulatory applications across retail, specialty, and home health pharmacy environments. You will partner with pharmacy staff, operations leaders, and technical teams to enhance workflows and support system upgrades.

The role requires certification and 4 years of healthcare IT experience, with a focus on Epic Willow Ambulatory.

Qualifications

• Four (4) years of experience with Healthcare Information Systems or equivalent
• Epic Willow Ambulatory certification preferred and build experience
• Experience with Epic upgrades, maintenance, and application support
• Pharmacy experience in ambulatory settings is highly desirable

Responsibilities

• Translates user and department Epic system needs into technical solutions.
• Performs intermediate to advanced analysis, design, building, testing and implementation of Epic and related systems.
• Provides ongoing Epic support, troubleshooting and user training.
• Assists with project coordination, documentation and status reporting.
• Maintains required standards for technical development and information management

Skills

Epic Willow Ambulatory

Ambulatory pharmacy workflows

Epic upgrades & maintenance

Communication & collaboration

Education

Associates degree

Tools

Epic Build Experience

Job description

Location Details:

Remote but will need to be onsite occasionally for go-live, support issues, trainings, etc.�

Job Description

The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails intermediate to advanced analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides advanced ongoing analysis, consultation, complex problem‑solving, collaboration and application support to users. Also responsible for contributing to system training. The Senior Epic Application Analyst utilizes their knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities. This position typically reports to an ISD manager or above.

The Senior Epic Application Analyst Willow Ambulatory is responsible for the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications and related technologies supporting ambulatory pharmacy operations. This role partners with pharmacy staff, operational leaders, and technical teams to improve workflows, resolve complex application issues, support system upgrades and maintenance, and ensure effective integration of technology into daily operations across retail, specialty, and home health pharmacy environments. This position also supports new pharmacy builds, ongoing system enhancements, project coordination, user support, and training initiatives. This is a remote position reporting to an ISD Manager or above.

Desired Skill Set

• Epic Willow Ambulatory certification (preferred) and build experience
• Strong understanding of ambulatory pharmacy workflows
• Experience with Epic upgrades, system maintenance, and application support
• Knowledge of medication loads, pricing updates, and insurance updates
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication, collaboration, and customer service skills
• Ability to manage multiple priorities and support complex projects
• Experience supporting retail, specialty, or home health pharmacy operations preferred

Must-Haves

• Epic Certification (preferably Willow but would look at others)
• 4 years working directly with Healthcare Information Systems
• Epic Build Experience (strong preference)
• Some kind of pharmacy experience

MINIMUM QUALIFICATIONS:

Education

• Associates degree, preferred

Licenses/Certifications

• Epic Certification required

Experience / Knowledge / Skills

• Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience required
• Experience in supporting complex problems
• Experience in assisting other Analysts
• Intermediate to advanced knowledge of Epic application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills
• Demonstrated pattern of growth in ability to lead others

PRINCIPAL ACCOUNTABILITIES:

Systems Development

• Translates user and department Epic system needs into technical solutions.
• Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user productivity and department service levels.

Technical Administration

• Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems.
• Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.
• Demonstrates and applies information systems theory, processes and methodologies.

Technical Standards

• Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.

Application Support

• Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem-solving efforts involving Epic and other applications.
• Participates in after-hours technical support by rotating call schedule on a regular basis.
• Provides ongoing Epic support to users.

Planning & Coordinating

• Develops, prioritizes and executes projects according to established schedules and timeframes.
• Maintains an effective level of coordination on all assigned projects.
• Documents and reports on all plans, priorities and schedules.
• Informs Manager of status of all project assignments regularly

Training

• Contributes to the preparation and delivery of training sessions for staff

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.
• Demonstrates strong communication and interpersonal relationship skills.

Customer Service

• Provides effective customer service by being courteous, polite and friendly toward others at all times.
• Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.

Other

• Ensures safe care to patients, staff and visitors; adheres to all organizational policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models the organization s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.