Analyst III

Jobtailor; Bellflower (CA); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Jobtailor seeks a seasoned Epic Willow Ambulatory Systems Lead to support pharmacy operations and drive system improvements across the care continuum.

You will collaborate with leadership on high-impact initiatives, oversee team performance, and educate clinicians on Willow usage within the ambulatory setting.

Qualifications

• Active Epic Willow Ambulatory Certification required.
• Minimum 6 years of healthcare experience with similar duties.
• 4+ years supporting Pharmacy Operations and/or systems in healthcare.
• 3+ years of Epic Willow experience required.
• Epic configuration experience is required.

Responsibilities

• Provide highly specialized support to pharmacy staff roles throughout the care continuum.
• Serve as subject matter expert and strategic leader for Willow Ambulatory system.
• Lead planning, design, implementation, and maintenance of existing systems.
• Educate pharmacists, pharmacy technicians, and clinicians on Willow usage.
• Liaise between technical support, customers, and project teams in system design and training.
• Oversee team performance and ensure long-term Willow system success.

Skills

Epic Willow Ambulatory Certification

Pharmacy Operations Support

Project Management Experience

Epic Configuration Experience

Team Management Skills

Education

Bachelor's degree in nursing, PharmD, or equivalent

Tools

PowerPoint

Access

SharePoint

Microsoft SQL

Cognos

Crystal Reports

Excel

Visio

Epic System

Willow Ambulatory System

Job description

• Provide highly specialized support to pharmacy staff roles throughout the care continuum
• Serve as a subject matter expert and strategic leader for the Willow Ambulatory system
• Drive innovation and system improvements
• Collaborate with leadership on high-impact initiatives
• Oversee team performance and ensure the long-term success of the Willow Ambulatory system
• Lead planning, design, implementation, and maintenance of existing systems
• Support and troubleshoot applications
• Liaise between technical support, customers, and project teams in system design, implementation, and training
• Use comprehensive knowledge of pharmacy workflows and Epic system capabilities
• Develop, recommend, and oversee implementation of policies and procedures
• Educate pharmacists, pharmacy technicians, pharmacy leadership, and other clinicians in their use of Willow

Requirements

• Active Epic Willow Ambulatory & inventory certification required
• Minimum of 6 years of experience in a position with the same or similar primary duties in a healthcare setting
• Experience including database and data analysis technology and project management tools
• Minimum of 4 years of experience supporting Pharmacy Operations and/or systems experience in a healthcare organization
• 3+ years of Epic Willow experience required
• Experience working with Epic configuration required
• A bachelor’s degree in nursing, PharmD, another clinical discipline, information technology/informatics, business, management, communications, or equivalent years of experience
• Active license or certification to practice as a clinician is preferred
• Active/current Epic certification in Beacon is preferred
• Experience in department building and implementing community connect locations is preferred
• Proficiency with Excel, PowerPoint, Access, SharePoint, Microsoft SQL 2000 or 2005, Cognos, Crystal Reports, and Visio is highly preferred
• History of team management, cross-team communication, and leadership skills is preferred
• Experience with project management for data gathering, analyzing, and defining business and functional requirements is preferred
• Certified and/or accredited in Compass Rose/Health Planet/Willow inpatient is preferred

Core Competencies

Demonstrates expertise in Epic Willow Ambulatory system management, pharmacy workflows, and project management within healthcare settings. Proven ability to lead teams, drive system improvements, and educate clinical staff on system utilization.

Highest-signal resume keywords

• Epic Willow Ambulatory Certification
• Pharmacy Operations Support
• Project Management Experience
• Epic Configuration Experience
• Team Management Skills

ATS Optimization Keywords

Hard Skills

• Database Analysis
• Data Analysis Technology
• System Implementation
• Policy Development
• Pharmacy Workflow Knowledge
• Microsoft SQL
• Cognos
• Crystal Reports
• Excel Proficiency
• Visio

Soft Skills

• Leadership Skills
• Cross-Team Communication

Certifications & Qualifications

• Active Epic Willow Ambulatory Certification
• Active License or Certification to Practice as a Clinician
• Active Epic Certification in Beacon

Industry Keywords

• Healthcare Setting
• Pharmacy Staff Support
• Community Connect Locations
• Team Performance Oversight
• High-Impact Initiatives

Tools & Technologies

• Epic System
• Willow Ambulatory System
• PowerPoint
• Access
• SharePoint