Senior ePCR & Fire Software Product Specialist

Sarnova; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) Plan

Job summary

The Senior Product Specialist at Sarnova Digitech supports the ongoing development, enhancement, and delivery of ePCR and Fire software solutions. You will collaborate with Product Management, Development, QA, and Support to maintain accurate customer-facing docs, release notes, and training materials.

You translate complex product functionality into clear documentation, ensuring alignment across teams throughout the software lifecycle and supporting adoption through knowledge resources and

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• 3+ years of experience in product operations, product support, technical writing, software documentation, training development, or related field
• Exceptional written communication and organizational skills
• Experience creating technical documentation and customer-facing materials
• Strong project coordination and follow-through skills
• Ability to manage multiple priorities in a fast-paced software environment
• Experience with documentation management platforms and collaboration tools
• Experience with video creation, screen recording, and editing software such as Camtasia, Loom, or similar preferred
• Experience supporting SaaS or software product organizations preferred
• Experience using or administering ePCR or Fire software solutions preferred
• Minimal travel required

Responsibilities

• Maintain and update product requirements, feature documentation, and functional specifications
• Attend product planning, development, and cross-functional meetings while documenting key decisions, action items, and requirements changes
• Create and maintain customer-facing product documentation, user guides, and knowledge base content
• Draft, edit, and publish release notes for software enhancements and product updates
• Develop, script, record, and maintain software training videos and learning materials
• Manage and organize customer training libraries and educational resources
• Track product release milestones, deliverables, and dependencies across Product, Development, QA, and Support teams
• Assist with release readiness planning and cross-functional coordination
• Monitor documentation updates associated with new releases and product enhancements
• Coordinate internal and external release communications
• Partner with Product Owners to maintain current and accurate product requirements documentation
• Support testing efforts by validating documented functionality and acceptance criteria
• Ensure consistency and quality across all customer-facing product communications
• Identify process improvements to improve product documentation, release management, and training effectiveness
• Assist with special projects supporting product management and customer enablement initiatives
• Perform additional related duties as assigned

Skills

Exceptional written communication

Organizational skills

Project coordination

Ability to manage multiple priorities

SaaS/software documentation experience

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Camtasia

Loom

Job description

The Senior Product Specialist at Sarnova Digitech supports the ongoing development, enhancement, and delivery of ePCR and Fire software solutions. You will collaborate with Product Management, Development, QA, and Support to maintain accurate customer-facing docs, release notes, and training materials.

You translate complex product functionality into clear documentation, ensuring alignment across teams throughout the software lifecycle and supporting adoption through knowledge resources and