Remote EMS Implementation Lead – ePCR & Fire Software

Partners in Digital Health; Dublin, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sarnova HC, LLC is seeking an Implementation Consultant for Digitech's ePCR and Fire software. You will lead deployments, configure workflows, and train administrators across EMS agencies and fire departments.

This role requires extensive field work and collaboration with Product, Development, and Support teams. Travel approximately 60–75% is required as you partner with customers from discovery to go-live and stabilization.

Qualifications

• EMS, Fire Service, or public safety operations experience required.
• 5+ years of experience in EMS, fire service, healthcare technology, public safety technology, or software implementation.
• Experience training adult learners and presenting to customer groups.
• Strong understanding of operational workflows within EMS or fire organizations.
• Ability to travel approximately 60-75% of the time.

Responsibilities

• Lead software implementation projects for new and existing customers.
• Facilitate project kickoff meetings and establish implementation timelines and milestones.
• Gather and document customer business processes, workflows, and operational requirements.
• Configure software settings, forms, workflows, permissions, and customer-specific functionality.
• Coordinate and execute data migration activities from legacy systems.
• Conduct virtual and onsite software training for administrators, management teams, and end users.
• Develop implementation plans and monitor progress against project deliverables.
• Serve as the primary customer contact throughout implementation and go-live activities.
• Provide onsite support during major deployments and go-live events.
• Troubleshoot implementation-related issues and coordinate resolution with internal teams.
• Document customer requirements, enhancement requests, and product feedback.
• Partner with Product and Development teams to communicate customer needs and operational challenges.
• Identify opportunities to improve customer adoption and utilization of software features.
• Maintain accurate implementation documentation and project records.
• Support customer stabilization efforts following deployment.
• Provide guidance and best practices related to EMS and fire service reporting workflows.
• Represent Digitech professionally at customer locations and industry events.

Skills

EMS Experience

Public Safety Ops

Training Adults

Strong Communication

Travel Availability

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Sarnova HC, LLC is seeking an Implementation Consultant for Digitech's ePCR and Fire software. You will lead deployments, configure workflows, and train administrators across EMS agencies and fire departments.

This role requires extensive field work and collaboration with Product, Development, and Support teams. Travel approximately 60–75% is required as you partner with customers from discovery to go-live and stabilization.