Senior Enterprise Tools Administrator

City of New York; New York (NY); On-site; USD 75,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Deferred Compensation Plan

Pre-tax commuter benefits

Prescription drug coverage

Job summary

The City of New York is seeking a Senior Enterprise Tools Administrator to maintain various agency-wide tools, focusing on IBM Rational ClearCase and AQM. The role involves problem-solving, project management, and providing critical off-hours support.

Qualified candidates should have over 10 years of experience with a strong technical background, including scripting and management of enterprise applications. The position offers a competitive salary and benefits package, reflecting the City's commitment to an inclusive workforce.

Qualifications

• Minimum 10 years of experience managing and administering enterprise tools and applications.
• Ability to manage multiple projects and tasks concurrently with prioritization.
• Strong problem-solving (analytical and diagnostic) skills.

Responsibilities

• Provide off‑hours coverage for system and application upgrades.
• Participate in troubleshooting of critical production incidents.
• Manage ClearCase VOB and view creation, server and user administration.

Skills

Strong scripting skills (including batch and Perl)

Solid understanding of Software Development Lifecycle (SDLC)

Experience with Microsoft SQL Server databases

Strong knowledge of Windows operating system

Experience with SSL certificate implementation

Familiarity with Linux operating systems

Education

Bachelor's Degree in Computer Science or a related field

Tools

IBM Rational ClearCase

IBM Rational Application Developer

OpenText Application Quality Management (AQM)

UFT One

Job description

The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) is seeking a Senior Enterprise Tools Administrator to support and maintain a wide array of agency‑wide systems, applications, and tools. The focus will be on IBM Rational ClearCase, IBM Rational Application Developer, OpenText Application Quality Management (AQM, formerly ALM/Quality Center), and UFT One.

The role reports to the manager of Enterprise Systems and requires a highly motivated individual who can work autonomously, communicate effectively, and prioritize and manage multiple tasks and projects concurrently. Responsibilities include providing off‑hours coverage for planned system and application upgrades and participating in the troubleshooting of critical production incidents with 24x7 availability.

Primary Responsibilities

• ClearCase: VOB and view creation, branch setup, server administration, user administration and permissions, task scheduling, desktop and remote client installation/support, production support, user support, configuration and troubleshooting. Experience with upgrades, server migrations (VOBs, Views, Registry, Licensing), and related maintenance activities is highly desirable.
• Rational Application Developer: Software installation (RAD, WebSphere, Liberty), administration, configuration, and troubleshooting.
• Application Quality Management (AQM): Application administration, environment refreshes, data archiving and purging, management of add‑ins, synchronization of test defects with other SDLC and change‑management tools, production support and troubleshooting. Experience with system upgrades and database migrations is a plus.
• UFT One: Application and user administration, client installation, licensing, and maintenance of automated installation and upgrade scripts.

Required Skills & Experience

• Bachelor's Degree in Computer Science or a related technical field.
• Minimum 10 years of experience managing and administering enterprise tools and applications.
• Strong scripting skills, including batch scripting and Perl scripting.
• Solid understanding of the Software Development Lifecycle (SDLC) and Software Configuration Management (SCM).
• Strong knowledge of the Windows operating system.
• Experience with Microsoft SQL Server databases.
• Experience with implementation and configuration of SSL certificates.
• Familiarity with the IBM Rational ClearQuest SDLC application.
• Familiarity with Linux operating systems.
• Any Kubernetes/OpenShift/Containerization knowledge or experience is a plus.

Additional Qualifications

• Ability to manage multiple projects and tasks concurrently and prioritize work based on criticality.
• Strong problem‑solving (analytical and diagnostic) skills.
• Excellent oral and written communication.
• Strong interpersonal skills and the ability to work well in a team environment.
• Proven ability to provide high‑quality customer support to a broad user base.

Additional Information: The City of New York offers a comprehensive set of benefits, including health insurance, pension plan, Deferred Compensation Plan (457, 401(k), and Roth IRA options), pre‑tax commuter benefit program, pre‑tax Flexible Spending Accounts, and additional benefits such as prescription drug coverage, dental benefits, and vision care benefits. Benefits are also available through District Council 37 – Local 2627.

Hours/Shift: 35 hours weekly/day.

Work Location: 5 Manhattan West, New York, NY.

Salary: $75,000 – $145,000.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement: New York City residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.