Senior Enterprise Technical Support Engineer

Notion

San Francisco (CA)

On-site

USD 160,000 - 185,000

Full time

2 days ago

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Job summary

Notion is seeking an Enterprise Technical Support Engineer to partner with our largest customers and engineering teams. You will manage complex issues, build scalable support processes, and drive customer outcomes while working from our San Francisco office on Anchor Days.

You will be at the forefront of enabling AI-driven usage and integration across the Notion platform and partner apps. In this role you will reproduce issues, write bug reports, and collaborate with cross-functional teams to

Qualifications

10+ years in technical support or related roles.
Experience owning and scaling support processes end-to-end.
Strong understanding of REST APIs.
Experience advising on AI tool adoption.
Knowledge of SSO including OAuth, SAML and SCIM.
Experience troubleshooting desktop apps on Windows and macOS.
Ability to communicate complex issues clearly.
Experience mentoring junior team members.

Responsibilities

Provide white-glove support to enterprise customers and engineers.
Build and maintain relationships with enterprise customers and stakeholders.
Lead troubleshooting and resolution of advanced technical issues on Notion's platform and partner apps.
Reproduce issues, file detailed bug reports, and coordinate with Engineering.
Collaborate with engineering/product to improve support processes and self-service docs.
Participate in on-call rotations as needed.