Senior Enterprise Tech Support Engineer – RPA & Infra

Automation Anywhere; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Automation Anywhere seeks an experienced technical support professional to ensure high-quality enterprise-class product implementations. Candidates should have 11 to 15 years of experience, a Bachelor's degree in IT or Computer Science, and strong technical troubleshooting skills.

The position demands excellent communication and customer management skills. Responsibilities include overseeing customer interactions, conducting technical analyses, and providing team support. Join a leader in Robotic Process Automation in San Jose, California.

Qualifications

• 11 to 15 years of work experience is required.
• Proven experience in Enterprise Application Technical support.

Responsibilities

• Provide technical assistance to team members.
• Participate in customer technical discussions.
• Conduct thorough analysis/consultation of customer’s business requirements.

Skills

Technical troubleshooting/debugging

Customer management

Problem-solving

Multi-tasking

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, or equivalent

Tools

Windows systems

Visual Studio

C#

IIS troubleshooting

Citrix

Virtual Environments

Database

Job description

Automation Anywhere seeks an experienced technical support professional to ensure high-quality enterprise-class product implementations. Candidates should have 11 to 15 years of experience, a Bachelor's degree in IT or Computer Science, and strong technical troubleshooting skills.

The position demands excellent communication and customer management skills. Responsibilities include overseeing customer interactions, conducting technical analyses, and providing team support. Join a leader in Robotic Process Automation in San Jose, California.