Senior Enterprise Tech Support Engineer

Ordr; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device environments. You will own complex issues, lead escalations, troubleshoot networking, Linux-based appliances, SaaS APIs, and provide clear updates to stakeholders.

We value strong troubleshooting, evidence-based problem solving, and the ability to mentor others.

Qualifications

• 6+ years in Technical Support Engineering, Systems Engineering, Network Engineering, SRE, DevOps, or similar roles.
• Strong enterprise networking fundamentals and hands-on troubleshooting experience.
• Strong Linux troubleshooting and command-line skills.
• Experience troubleshooting REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates.

Responsibilities

• Own complex customer issues from intake to resolution and follow-up.
• Lead high-impact customer escalations with clear updates.
• Troubleshoot enterprise networking, Linux appliances, and SaaS integrations.
• Analyze logs, captures, and API responses to identify root cause.

Skills

Networking fundamentals

Linux troubleshooting

REST APIs

SAML/OAuth

Wireshark

tcpdump

Postman

VMware vSphere

Escalation management

Documentation

Tools

Wireshark

tcpdump

curl

Postman

VMware vSphere

Job description

ORDR is seeking a highly experienced Technical Support Engineer (6+ years) to support enterprise customers across networking, SaaS, security, and connected-device environments. You will own complex issues, lead escalations, troubleshoot networking, Linux-based appliances, SaaS APIs, and provide clear updates to stakeholders.

We value strong troubleshooting, evidence-based problem solving, and the ability to mentor others.