Senior Technical Support Engineer - Enterprise Networking

Ordr; United States; On-site; USD 120,000 - 130,000; Full time

Job summary

Ordr is seeking a Technical Support Engineer with 6+ years of experience to support enterprise customers across networking, SaaS, security, and IoT/IoMT environments. You will own complex issues end-to-end, lead escalations, and collaborate with Engineering, Product, and Customer Success to ensure reliable outcomes and excellent customer experience.

You will troubleshoot enterprise networking, Linux-based appliances, REST APIs, and integrations, using evidence-based approaches and strong

Qualifications

• 6+ years in Technical Support Engineering or related roles.
• Strong Linux troubleshooting and CLI skills.
• Experience troubleshooting REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates.
• Proficient with VMware vSphere/ESXi/vCenter and related tooling.
• Hands-on with Wireshark, tcpdump, curl, Postman and log analysis.
• Excellent written and verbal communication; capable of clear updates and docs.

Responsibilities

• Own complex customer issues end-to-end from intake to resolution.
• Lead high-impact escalations with coordination and updates.
• Troubleshoot networking and visibility issues (TCP/IP, DNS, DHCP, VLANs, routing).
• Analyze logs, pcaps, and API responses to identify root causes.
• Troubleshoot Linux-based appliances and enterprise infrastructure.
• Triage SaaS, REST APIs, authentication, certificates, and integrations.
• Provide clear evidence and reproduce steps for engineering.
• Document findings, workarounds, and resolution plans.
• Mentor other engineers and improve support processes.

Skills

Linux troubleshooting

Networking fundamentals

REST API troubleshooting

Packet analysis

VMware virtualization

Communication skills

Documentation skills

Ownership & escalations

Tools

Wireshark

tcpdump

curl

Postman

Job description

Ordr is seeking a Technical Support Engineer with 6+ years of experience to support enterprise customers across networking, SaaS, security, and IoT/IoMT environments. You will own complex issues end-to-end, lead escalations, and collaborate with Engineering, Product, and Customer Success to ensure reliable outcomes and excellent customer experience.

You will troubleshoot enterprise networking, Linux-based appliances, REST APIs, and integrations, using evidence-based approaches and strong