Senior Enterprise TAM — Data Protection & Backups

Assured Data Protection Inc.; Herndon (VA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401K

Remote work flexibility

Job summary

Assured Data Protection Inc. is seeking an experienced Technical Account Manager for our Global Enterprise Service Delivery team in the DC metro area.

The TAM will act as a trusted technical advisor, understanding customers’ backup environments, infrastructure, recovery objectives and priorities to maximize the value of their data protection investment. You will own technical relationships with enterprise customers, assess risks, drive platform health, coordinate engineering support, and guide

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field required.
• At least 3 years' experience within enterprise infrastructure, backup, recovery or data protection.
• Experience with enterprise customers in a technical advisory capacity.
• Good understanding of disaster recovery, business continuity and cyber resilience.
• Experience with Rubrik or comparable enterprise data-protection platforms.
• Experience working within an MSP, SaaS or enterprise technology organisation.
• Experience analysing complex technical environments and identifying risk or improvement opportunities.
• Confidence communicating with customer engineering teams, senior technical stakeholders and leadership.

Responsibilities

• Act as the primary technical advisor for an assigned portfolio of enterprise customers.
• Build a deep understanding of each customer’s architecture, infrastructure, workloads and recovery requirements.
• Maintain visibility of technical risks, dependencies and improvement opportunities.
• Provide proactive recommendations rather than relying solely on reactive support activity.
• Develop trusted relationships with customer infrastructure, backup, security, architecture and engineering teams.

Skills

Technical advisory

Customer relationship

Risk assessment

Communication

Strategic thinking

Problem solving

Stakeholder mgmt

Education

Bachelor’s degree in IT/CS/related

Tools

Rubrik

VMware

Nutanix

Azure

AWS

Microsoft technologies

Job description

Assured Data Protection Inc. is seeking an experienced Technical Account Manager for our Global Enterprise Service Delivery team in the DC metro area.

The TAM will act as a trusted technical advisor, understanding customers’ backup environments, infrastructure, recovery objectives and priorities to maximize the value of their data protection investment. You will own technical relationships with enterprise customers, assess risks, drive platform health, coordinate engineering support, and guide