Senior Enterprise Systems Analyst - B2B, Data & Governance

Kia America

Irvine (CA)

On-site

USD 90,000 - 121,000

Full time

14 days+

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Job summary

Kia America is seeking a Senior Business Systems Analyst to provide strategic oversight and continuous improvement of B2B enterprise systems, including employee, dealer, and consumer-facing platforms. You will serve as a senior liaison between business stakeholders, IT teams, and external service providers to drive enterprise solutions that align with objectives and improve operational efficiency.

The role leads requirements gathering, RAID management, data governance, and reporting with SQL,

Qualifications

Bachelor’s degree or equivalent experience required. Experience in Automotive CRM or customer journey process is preferred.
Advanced degree and/or certification(s) are preferred in Business Analysis, Project Management, Information Technology or Digital Transformation.
Salesforce, PMP, PMI-PBA, CBAP, Agile/Scrum, or related certification preferred.

Responsibilities

Leads complex business systems analysis activities, including elicitation, documentation, validation, and management of business, functional, technical, and reporting requirements.
Leads business-side project implementation activities throughout the project life cycle, including discovery, requirements definition, solution design, configuration review, testing, deployment readiness, change management, and post-launch support.
Serves as a senior liaison between business stakeholders, IT teams, affiliates, vendors, and implementation partners to ensure technology solutions meet business needs and deliver measurable value.
Partners with business stakeholders and external vendors on digital marketing, CRM, customer data, and customer experience initiatives to improve the Kia customer journey across sales, service, ownership, and engagement touchpoints.
Provides senior-level support for projects and initiatives, including requirements analysis, documentation, configuration review, data integration, segmentation, campaign enablement, and platform enhancement recommendations. Works independently to identify, troubleshoot, and resolve complex issues, exercising sound judgment and requiring minimal guidance or oversight. Proactively drives solutions, manages competing priorities, and serves as a trusted resource for addressing operational and system-related challenges.
Leads reporting and analytics requirements gathering, defines KPIs and success metrics, validates data sources, and partners with business and technical teams to deliver actionable dashboards, reports, and insights.
Leads testing coordination for system features and functionality, including test planning, defect triage, business validation, and User Acceptance Testing support.