Senior Enterprise Support Account Manager

Ping Identity; Oregon; Híbrido; USD 90.000 - 105.000; Tempo integral

Benefícios oferecidos por esta vaga

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Resumo da vaga

Ping Identity is seeking a Support Account Manager in the United States to deliver high-touch support to our premier client base. You will coordinate with engineering and PS teams to resolve complex issues while maintaining SLA commitments and clear communication with customers.

The role emphasizes proactive process improvement, escalation management, and educating customers on best practices. You will be client-facing most of the time, with additional work to optimize internal workflows and

Qualificações

• 5+ years of experience with enterprise-class software in a client-facing role.
• Excellent verbal and written communication skills.
• Ability to build trust and educate customers on best practices.
• Experience managing incidents, problems and changes.
• Proven ability to coordinate cross-functional stakeholders.

Responsabilidades

• Monitor the health of premier accounts.
• Organize support case reviews and prioritization.
• Educate customers on best practices and opportunities.
• Oversee post-mortem activities and root-cause analysis.
• Coordinate resources and internal/external communications.

Conhecimentos

Enterprise software

Customer-facing

Communication

Incident management

Stakeholder management

Descrição da vaga

Ping Identity is seeking a Support Account Manager in the United States to deliver high-touch support to our premier client base. You will coordinate with engineering and PS teams to resolve complex issues while maintaining SLA commitments and clear communication with customers.

The role emphasizes proactive process improvement, escalation management, and educating customers on best practices. You will be client-facing most of the time, with additional work to optimize internal workflows and