Senior Enterprise Success Manager | Growth & Retention Lead

Pacvue Corporation; New York (NY); Vor Ort; USD 105.000 - 115.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Paid Holidays and Floating Holidays

Medical, Dental, Vision, FSA, HSA with

Employer contribution

Life Insurance and Pet Insurance

401k with Employer Match

Volunteer time off

Parental Leave

Wellhub & Peloton membership

Carrot fertility & family-building

Zusammenfassung

Pacvue Corporation in New York, NY seeks a Senior Customer Success Manager to build meaningful relationships with enterprise clients and coordinate across Customer Success, Account Management, Product, and Engineering teams. You will be the primary point of contact, resolve issues, and drive outcomes in a fast-paced, deadline-driven environment.

You will contribute to process improvements, onboard clients to the Pacvue platform, educate users on new features, and identify opportunities to expand

Qualifikationen

• Typically 5+ years of digital/search advertising and platform experience.
• Experience with Pacvue or similar platforms.
• Strong interpersonal skills and customer service focus.

Aufgaben

• Build meaningful relationships with enterprise clients and be the primary point of contact.
• Address and resolve client issues with the support of CS, AM, Product, and Engineering teams.
• Develop and execute account plans to foster growth and expansion.
• Escalate only on critical risks and collaborate with leadership as needed.
• Educate users on new Pacvue features and drive platform adoption.

Jobbeschreibung

Pacvue Corporation in New York, NY seeks a Senior Customer Success Manager to build meaningful relationships with enterprise clients and coordinate across Customer Success, Account Management, Product, and Engineering teams. You will be the primary point of contact, resolve issues, and drive outcomes in a fast-paced, deadline-driven environment.

You will contribute to process improvements, onboard clients to the Pacvue platform, educate users on new features, and identify opportunities to expand