Senior Enterprise Storage Support Engineer - Hybrid NC

Lenovo; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lenovo in Morrisville, NC is seeking a highly skilled Storage Technical Support Specialist to deliver advanced enterprise storage support for ThinkSystem DM/DE Series and NetApp ONTAP environments. You will troubleshoot complex hardware and software issues, manage customer escalations, and provide clear, actionable plans to restore service.

The role operates in a 24x7 enterprise support setting with a hybrid schedule.

Qualifications

• Minimum 3 years of experience in enterprise storage technical support, infrastructure support, or a related technical role.

Responsibilities

• Provide advanced technical support for Lenovo ThinkSystem DM and DE Series storage solutions.
• Support NetApp ONTAP-based storage environments.
• Troubleshoot and resolve complex storage hardware, software, configuration, connectivity, and performance issues.
• Analyze logs, diagnostics, and performance data to identify root causes and craft action plans for customers and internal teams.
• Own customer cases through troubleshooting, escalation, resolution, validation, and closure.

Skills

Enterprise storage expertise

Customer support

VMware integration

Storage networking

Tools

ThinkSystem DM

DE Series

NetApp ONTAP

SANtricity

Job description

Lenovo in Morrisville, NC is seeking a highly skilled Storage Technical Support Specialist to deliver advanced enterprise storage support for ThinkSystem DM/DE Series and NetApp ONTAP environments. You will troubleshoot complex hardware and software issues, manage customer escalations, and provide clear, actionable plans to restore service.

The role operates in a 24x7 enterprise support setting with a hybrid schedule.