Enterprise Storage Support Engineer (Hybrid)

Lenovo Inc.; Morrisville (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lenovo Inc. in Morrisville, NC, is seeking a highly skilled Storage Technical Support Specialist to join the Lenovo Customer Engagement Center (CEC) Support Team.

The role provides advanced support for ThinkSystem DM/DE Series, NetApp ONTAP, SAN/NAS, and enterprise storage solutions, diagnosing complex issues and guiding escalations to resolution. The ideal candidate has 3+ years in enterprise storage, strong knowledge of storage networking, and the ability to work in a 24x7 environment with

Qualifications

• Minimum 3 years of experience in enterprise storage technical support, infrastructure support, or a related technical role.
• Bilingual in English and Spanish to help with customer collaboration.
• Hands-on experience with Lenovo ThinkSystem DM and DE Series storage platforms and comparable enterprise storage technologies.
• Strong knowledge of NetApp ONTAP, DE Series architecture, and SANtricity System Manager administration and troubleshooting.

Responsibilities

• Provide advanced technical support for customers using Lenovo ThinkSystem DM Series and DE Series storage solutions.
• Provide technical support for NetApp ONTAP-based storage environments.
• Troubleshoot and resolve complex storage hardware, software, configuration, connectivity, and performance issues.
• Analyze system logs, diagnostic data, configuration information, alerts, and performance information to identify root causes.
• Develop clear and technically accurate action plans for customers and internal support teams.

Skills

Bilingual EN/ES

NetApp ONTAP

ThinkSystem DM/DE

SAN/NAS Storage

Troubleshooting

Tools

ONTAP System Manager

SANtricity

Lenovo DM/DE

Job description

Lenovo Inc. in Morrisville, NC, is seeking a highly skilled Storage Technical Support Specialist to join the Lenovo Customer Engagement Center (CEC) Support Team.

The role provides advanced support for ThinkSystem DM/DE Series, NetApp ONTAP, SAN/NAS, and enterprise storage solutions, diagnosing complex issues and guiding escalations to resolution. The ideal candidate has 3+ years in enterprise storage, strong knowledge of storage networking, and the ability to work in a 24x7 environment with