Senior Enterprise Solutions Engineer – East Coast (AI SaaS)

Resolve; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Housing stipend

Unlimited PTO

Visa Sponsorship

401(k)

Parental Leave

Tech stipend

Daily in-office lunches

Job summary

Resolve AI is hiring a Senior Sales Engineer to drive enterprise engagements in the US. You’ll lead technical evaluations, demos, and pilot deployments while guiding customers through complex AWS and cloud-native challenges.

Join a fast-growing AI-native team that values cross-functional collaboration, scalable GTM processes, and a strong emphasis on producing measurable outcomes for customers and the business.

Qualifications

• 5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI.
• Proven success leading consultative sales cycles with enterprise customers and multiple stakeholders.
• Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of DevOps practices in cloud-native environments.
• Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments.
• Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership.

Responsibilities

• Partner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process.
• Lead product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform.
• Build trusted relationships with customers, acting as a consultative advisor and ensuring technical success during pilots and deployments.
• Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging.
• Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable and high velocity GTM motion.

Skills

Enterprise SaaS

Sales engineering

AWS

Kubernetes

Executive communication

Job description

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

What You’ll Do

• Partner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process.

• Lead product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform.

• Build trusted relationships with customers, acting as a consultative advisor and ensuring technical success during pilots and deployments.

• Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging.

• Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable and high velocity GTM motion.

What We’re Looking For

• 5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI.

• Proven success leading consultative sales cycles with enterprise customers and multiple stakeholders.

• Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of DevOps practices in cloud-native environments.

• Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments.

• Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership.

• Adaptable, self-starter mindset with a proven ability to thrive in fast-paced, early-stage environments.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.