OEM Solutions Engineer: Pre-Sales & Tech Escalation

Supermicro

San Jose (CA)

On-site

USD 90,000 - 115,000

Full time

14 days+

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Job summary

Supermicro is seeking a talented Solution Engineer with a strong background in Service Solutions to provide OEM mission-critical support to enterprise customers, internal teams, and production. The role requires interfacing with management at multiple levels and a solid hardware systems understanding.

The candidate will collaborate across global teams, review contracts, and travel up to 25% as needed to resolve issues and drive service excellence.

Qualifications

Bachelor's degree in Computer Science, Computer Engineering or Electrical Engineering.
Minimum of 2 years of industry experience in related areas.
Strong technical communication to lead investigations with engineers.
Hands-on experience with Enterprise servers (Supermicro, EMC, DELL, HP).

Responsibilities

Develop services product for OEM customers.
Serve as escalation point for complex technical issues and manage them.
Review legal contracts for service performance obligations.
Provide quick response and support for production issues.
Provide Level 3 support to channel partners, including resellers and distributors.
Continually develop knowledge-base of current and new products.
Coordinate with internal teams worldwide to resolve issues.