Senior Enterprise Process Improvement Leader

Socket.dev; Sioux Falls (SD); On-site; USD 120,000 - 160,000; Full time

Job summary

Interstates is seeking a Senior Process Engineer to build and advance enterprise process improvement capabilities across the organization. You will collaborate with executive leaders, operational teams, and technology partners to improve how work gets done across functions and locations.

You’ll turn complex business challenges into practical, scalable solutions that enhance quality, efficiency, and employee experience, while driving business performance.

Qualifications

• Bachelor’s degree in industrial engineering, business, operations, organizational development, supply chain, or a related field; or an equivalent combination of education and experience.
• Typically seven or more years of experience in process engineering, operational excellence, business process management, continuous improvement, organizational transformation, or project management.
• Proven ability to lead complex, cross‑functional initiatives across departments, business units, or locations.
• Experience developing enterprise processes, operating standards, governance models, and performance measurement approaches.
• Ability to translate strategic objectives into practical processes, implementation plans, and measurable outcomes.

Responsibilities

• Develop and maintain an enterprise process improvement framework aligned with Interstates’ strategic objectives.
• Identify opportunities to improve cross-functional processes, reduce waste, eliminate duplication, and strengthen handoffs.
• Partner with leaders and process owners to understand business needs, customer expectations, pain points, and desired outcomes.
• Map current-state processes and analyze bottlenecks, variation, rework, delays, failure points, and control gaps.
• Use data, root‑cause analysis, Lean principles, and structured problem‑solving to identify improvement opportunities.
• Build business cases, recommendations, and prioritized improvement portfolios for leadership decision‑making.
• Design future‑state processes that improve efficiency, quality, consistency, scalability, and stakeholder experience.
• Develop standard work, role definitions, decision frameworks, process controls, and practical documentation.
• Establish meaningful performance measures, targets, ownership, reporting expectations, and review routines.
• Partner with IT and digital teams to evaluate automation, workflow, dashboards, alerts, and other technology‑enabled solutions.
• Facilitate workshops, process‑mapping sessions, pilots, and design discussions with the people who perform and support the work.
• Lead complex, cross‑functional improvement initiatives from charter through implementation and transition to process ownership.
• Coordinate plans, milestones, resources, communications, risks, dependencies, and adoption strategies across teams and locations.
• Apply change management practices to support alignment, training, adoption, and sustained behavior change.
• Establish governance and sustainment practices that help improvements deliver lasting results.
• Coach process owners, project teams, and other improvement professionals in continuous improvement methods.
• Communicate results, lessons learned, and scalable solutions to leaders and stakeholders across Interstates.

Skills

Executive stakeholder alignment

Cross-functional leadership

Lean Six Sigma Green Belt

Data analysis

Root cause analysis

Process mapping

Project management

Communication skills

Education

Bachelor’s degree in industrial engineering, business, operations, organizational development, supply chain, or related field

Tools

Visio

Excel

BI tools

Job description

Interstates is seeking a Senior Process Engineer to build and advance enterprise process improvement capabilities across the organization. You will collaborate with executive leaders, operational teams, and technology partners to improve how work gets done across functions and locations.

You’ll turn complex business challenges into practical, scalable solutions that enhance quality, efficiency, and employee experience, while driving business performance.