Senior Enterprise Observability & AIOps Architect

General Dynamics Information Technology, Inc.; Chantilly (VA); On-site; USD 157,000 - 213,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. in Chantilly, VA seeks an Enterprise Observability & AIOps Solutions Architect to design and implement an integrated observability and AIOps framework.

You will transform telemetry from infrastructure, apps, networks, endpoints, user experience, security, cloud, and service management into proactive operational decisions. You will own the Sense–Score–Act–Govern framework, align with NOC execution, and drive improvements in reliability and efficiency

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Data Engineering, or related field.
• Location: Onsite; Clearance: Active TS/SCI with Polygraph; 10+ years in monitoring, observability, reliability, operations engineering, or enterprise architecture.
• Deep experience with at least one enterprise observability platform such as Dynatrace plus strong working knowledge of complementary log, trace, event, DEX, cloud, and ITSM capabilities.
• Demonstrated experience correlating telemetry across applications, infrastructure, cloud, network, endpoints, and security to support root cause and proactive detection.
• Experience designing alerting/event-management models that control noise, false positives, duplication, routing, suppression, and escalation.

Responsibilities

• Define enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service model, retention, access, and integration patterns.
• Architect metrics, logs, traces, synthetic monitoring, real-user/digital experience, network telemetry, security signals, events, topology, and change/incident context as an integrated operating system.
• Define service-level indicators, SLOs, error-budget or equivalent reliability measures, leading indicators, alert policies, event correlation, and escalation behavior.
• Design MEWI data flow and score architecture with Data, Analytics, Security, and Operations teams; ensure current score, trends, degradation drivers, and source evidence are reproducible.
• Design closed-loop patterns that map monitors and score conditions to diagnosis, cataloged automation, post-action validation, ServiceNow logging, and human escalation.
• Integrate Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, ServiceNow ITOM/Event Management, CMDB/service mapping, and other approved platforms.
• Establish instrumentation and observability requirements for cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering.
• Lead observability architecture reviews, tool rationalization, telemetry-volume/cost decisions, onboarding priorities, and technical exception decisions.
• Partner with NOC/Service Operations to translate architecture into procedures, roles, dashboards, shift use, incident response, and continual improvement.
• Mentor monitoring and reliability engineers and brief leadership/Government on health, risk, value, and roadmap evidence.

Skills

AI Ops

ITOM

ITSM

Education

Bachelor's degree

Job description

General Dynamics Information Technology, Inc. in Chantilly, VA seeks an Enterprise Observability & AIOps Solutions Architect to design and implement an integrated observability and AIOps framework.

You will transform telemetry from infrastructure, apps, networks, endpoints, user experience, security, cloud, and service management into proactive operational decisions. You will own the Sense–Score–Act–Govern framework, align with NOC execution, and drive improvements in reliability and efficiency