Head of Enterprise Observability & Reliability

The Guardian Life Insurance Company of America; Town of Bethlehem (NY); On-site; USD 110,350 - 181,285; Full time

Benefits offered by this job

Incentive compensation

Job summary

The Guardian Life Insurance Company of America is seeking a Senior Observability Architect to define and execute the enterprise observability vision, strategy, and multi‑year roadmap across infrastructure, cloud, and applications in the United States.

You will lead standards for monitoring, logging, metrics, tracing, and telemetry; drive proactive capabilities, AIOps, and cost optimization while building a high‑performing team of observability engineers.

Qualifications

• 10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, or related technology disciplines.
• 5+ years of experience leading enterprise‑scale engineering or operational teams.
• Deep expertise in observability platforms, monitoring technologies, telemetry pipelines, logging, metrics, distributed tracing, and operational analytics.
• Experience implementing enterprise monitoring strategies and improving operational reliability at scale.
• Strong understanding of cloud platforms, hybrid infrastructure, automation, DevOps practices, and modern operational architectures.
• Experience leading organizational transformation and driving adoption of new operational capabilities.

Responsibilities

• Define and execute the enterprise observability vision, strategy, operating model, and multi‑year roadmap.
• Establish standards and governance for monitoring, logging, metrics, tracing, telemetry, alerting, and service observability.
• Lead the evolution of observability capabilities from reactive monitoring toward proactive, predictive, and automated operations.
• Drive enterprise adoption of modern observability practices, frameworks, and engineering standards.
• Own the strategy, architecture, lifecycle, and operation of enterprise monitoring and observability platforms.
• Lead platform modernization, tool rationalization, capability expansion, and service offering improvements.
• Manage vendor relationships, contracts, platform investments, and cost optimization efforts.
• Ensure scalability, availability, resilience, and ongoing enhancement of observability tooling and services.
• Establish enterprise monitoring and instrumentation standards across infrastructure, cloud, middleware, applications, databases, and digital services.
• Improve monitoring coverage, telemetry quality, alert effectiveness, signal quality, and operational visibility.
• Drive adoption of distributed tracing, service dependency mapping, and end‑to‑end transaction monitoring.
• Ensure service health and operational data are consistently available across the technology landscape.
• Lead implementation of operational analytics, event intelligence, anomaly detection, predictive insights, and AIOps capabilities.
• Develop dashboards, scorecards, and reporting that provide actionable operational intelligence to technology leadership.
• Enable intelligent event correlation, noise reduction, automated diagnostics, and automated operational workflows.
• Partner with engineering and operations teams to use observability data for continuous improvement and outage prevention.
• Improve detection, response, recovery, and root‑cause analysis capabilities.
• Establish observability practices that improve service reliability, operational resilience, and customer experience.
• Drive post‑incident learning and identification of automation opportunities.
• Provide enterprise visibility into technology health, performance trends, capacity risks, and reliability risks.
• Build, lead, and develop a high‑performing team of observability engineers, platform engineers, and operational intelligence specialists.
• Foster a culture of innovation, accountability, operational excellence, continuous learning, and cross‑functional partnership.
• Lead organizational adoption of observability best practices through enablement, coaching, and stakeholder engagement.
• Establish strong partnerships across technology, cybersecurity, architecture, engineering, operations, resiliency, and service management functions.

Job description

The Guardian Life Insurance Company of America is seeking a Senior Observability Architect to define and execute the enterprise observability vision, strategy, and multi‑year roadmap across infrastructure, cloud, and applications in the United States.

You will lead standards for monitoring, logging, metrics, tracing, and telemetry; drive proactive capabilities, AIOps, and cost optimization while building a high‑performing team of observability engineers.