Principal Enterprise Observability and AIOps Architect - TS/SCI with Polygraph

GD Information Technology, Inc.; Chantilly (VA); On-site; USD 157,000 - 213,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. in Chantilly, VA seeks an Enterprise Observability & AIOps Solutions Architect to design and implement an integrated observability and AIOps framework.

You will transform telemetry from infrastructure, apps, networks, endpoints, user experience, security, cloud, and service management into proactive operational decisions. You will own the Sense–Score–Act–Govern framework, align with NOC execution, and drive improvements in reliability and efficiency

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Data Engineering, or related field.
• Location: Onsite; Clearance: Active TS/SCI with Polygraph; 10+ years in monitoring, observability, reliability, operations engineering, or enterprise architecture.
• Deep experience with at least one enterprise observability platform such as Dynatrace plus strong working knowledge of complementary log, trace, event, DEX, cloud, and ITSM capabilities.
• Demonstrated experience correlating telemetry across applications, infrastructure, cloud, network, endpoints, and security to support root cause and proactive detection.
• Experience designing alerting/event-management models that control noise, false positives, duplication, routing, suppression, and escalation.

Responsibilities

• Define enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service model, retention, access, and integration patterns.
• Architect metrics, logs, traces, synthetic monitoring, real-user/digital experience, network telemetry, security signals, events, topology, and change/incident context as an integrated operating system.
• Define service-level indicators, SLOs, error-budget or equivalent reliability measures, leading indicators, alert policies, event correlation, and escalation behavior.
• Design MEWI data flow and score architecture with Data, Analytics, Security, and Operations teams; ensure current score, trends, degradation drivers, and source evidence are reproducible.
• Design closed-loop patterns that map monitors and score conditions to diagnosis, cataloged automation, post-action validation, ServiceNow logging, and human escalation.
• Integrate Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, ServiceNow ITOM/Event Management, CMDB/service mapping, and other approved platforms.
• Establish instrumentation and observability requirements for cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering.
• Lead observability architecture reviews, tool rationalization, telemetry-volume/cost decisions, onboarding priorities, and technical exception decisions.
• Partner with NOC/Service Operations to translate architecture into procedures, roles, dashboards, shift use, incident response, and continual improvement.
• Mentor monitoring and reliability engineers and brief leadership/Government on health, risk, value, and roadmap evidence.

Skills

AI Ops

ITOM

ITSM

Education

Bachelor's degree

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Solutions

Job Qualifications:

Skills: AI Ops, IT Operations Management (ITOM), IT Service Management (ITSM)

Certifications: None

Experience: 10 + years of related experience

US Citizenship Required: Yes

Job Description

We are seeking an Enterprise Observability & AIOps Solutions Architect responsible for designing and implementing an integrated observability and AIOps architecture that transforms telemetry from infrastructure, applications, networks, endpoints, user experience, security, cloud, and service management platforms into proactive, data-driven operational decisions. This role owns the end-to-end Sense–Score–Act–Govern design framework. The architect will tightly align the observability and AIOps architecture with Network Operations Center (NOC) execution, driving measurable improvements in service reliability, operational efficiency, and Government transparency.

Key Responsibilities

• Define enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service model, retention, access, and integration patterns.
• Architect metrics, logs, traces, synthetic monitoring, real-user/digital experience, network telemetry, security signals, events, topology, and change/incident context as an integrated operating system.
• Define service-level indicators, SLOs, error-budget or equivalent reliability measures, leading indicators, alert policies, event correlation, and escalation behavior.
• Design MEWI data flow and score architecture with Data, Analytics, Security, and Operations teams; ensure current score, trends, degradation drivers, and source evidence are reproducible.
• Design closed-loop patterns that map monitors and score conditions to diagnosis, cataloged automation, post-action validation, ServiceNow logging, and human escalation.
• Integrate Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, ServiceNow ITOM/Event Management, CMDB/service mapping, and other approved platforms.
• Establish instrumentation and observability requirements for cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering.
• Lead observability architecture reviews, tool rationalization, telemetry-volume/cost decisions, onboarding priorities, and technical exception decisions.
• Partner with NOC/Service Operations to translate architecture into procedures, roles, dashboards, shift use, incident response, and continual improvement.
• Mentor monitoring and reliability engineers and brief leadership/Government on health, risk, value, and roadmap evidence.

Required Qualifications

Education: Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Data Engineering, or related field, or approved equivalent experience.

Location: Onsite Clearance: Active TS/SCI with Polygraph 10+ years of monitoring, observability, reliability, operations engineering, or enterprise architecture experience, including 5+ years leading observability designs.

Deep experience with at least one enterprise observability platform such as Dynatrace plus strong working knowledge of complementary log, trace, event, DEX, cloud, and ITSM capabilities.

Demonstrated architecture across metrics, logs, traces, synthetic monitoring, service mapping/topology, events, user experience, SLOs, and incident/change context.

Experience correlating telemetry across applications, infrastructure, cloud, network, endpoints, and security to support root cause and proactive detection.

Experience designing alerting/event-management models that control noise, false positives, duplication, routing, suppression, and escalation.

Understanding of AIOps methods, anomaly detection, predictive analytics, automation triggers, closed-loop remediation, and human-control boundaries.

Strong knowledge of data quality, cardinality/volume, retention, classified data handling, access, audit, operational readiness, and tool integration.

Demonstrated enterprise technical leadership, stakeholder influence, mentoring, and ability to drive platform adoption across operations and engineering.

Preferred Qualifications

• Dynatrace Implementation Professional or Administration Professional, ServiceNow ITOM/Event Management or Splunk credentials, and ITIL Foundation Version 5 or current ITIL 4.
• Experience building mission/user experience indexes, scorecards, NOC leading indicator libraries, or single-pane-of-glass services.
• Experience with ServiceNow Event Management/AIOps, CMDB, discovery, service mapping, automation, and customer-facing managed-service dashboards.
• Experience integrating Cisco network/security telemetry, endpoint DEX, vulnerability/patch posture, and AI service telemetry.
• Prior DoW/IC observability architecture in multi-enclave or disconnected environments.

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Salary

The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Weekly Hours & Travel

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options

Onsite

Work Location

USA VA Chantilly

Total Rewards at GDIT

• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with pre and post-tax contributions up to IRS limits and company match.
• Full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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