AI-Driven Observability Architect

Genpact Ltd.; Phoenix (AZ); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact Ltd. is seeking a Technical Architect to lead end-to-end observability across applications and infrastructure in a fast-moving, AI-driven environment.

You will administer and optimize DataDog, AppDynamics, and Quantum Metrics, design dashboards, and collaborate with cross-functional teams to improve reliability and performance. This role emphasizes automation, cloud-native workloads on GCP, and Kubernetes, with a focus on modernizing operations.

Qualifications

• Bachelor's or master's degree in a relevant field.
• Strong observability and SRE experience with multiple tools.
• Certifications in cloud, security, or DevOps are a plus.

Responsibilities

• Administer, configure, and optimize DataDog, AppDynamics, and Quantum Metrics platforms for end-to-end observability.
• Design monitoring solutions including mobile monitoring, RUM, and synthetic monitoring.
• Serve as SME for full-stack observability using APM, logs, metrics, and tracing.
• Collaborate with cross-functional teams to gather requirements and implement dashboards and alerts.
• Develop automation with Python, GitOps, and DevOps best practices.
• Support cloud-native workloads on GCP and Kubernetes, perform incident analysis and tuning.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Information Systems

Master's in Software Engineering

Tools

DataDog

AppDynamics

Quantum Metrics

Prometheus

OpenTelemetry

Grafana

Python

GitOps

Kubernetes

GCP

Job description

Genpact Ltd. is seeking a Technical Architect to lead end-to-end observability across applications and infrastructure in a fast-moving, AI-driven environment.

You will administer and optimize DataDog, AppDynamics, and Quantum Metrics, design dashboards, and collaborate with cross-functional teams to improve reliability and performance. This role emphasizes automation, cloud-native workloads on GCP, and Kubernetes, with a focus on modernizing operations.