Senior Enterprise Implementation Architect

Toast; United States; Hybrid; USD 93,000 - 149,000; Full time

Job summary

Toast is seeking an Implementation Consultant III for Drive Thru/Menu Boards to architect multi‑site configurations and lead enterprise rollouts. You will collaborate with corporate IT, regional managers, and franchisees to ensure scalable, brand‑consistent deployments.

You will mentor peers, resolve high‑level hardware and software challenges, and partner with product, integrations, and sales to remove blockers and drive successful outcomes across dozens of sites.

Qualifications

• 5+ years of combined experience in POS, technology, or SaaS.
• Experience implementing complex hardware and software at scale, managing integrations, and applying advanced networking skills.
• A master understanding of corporate IT and operational needs, with comfort working directly with corporate IT leaders and regional managers.
• Advanced understanding of Enterprise configurations, above-store reporting, and third‑party integrations (including Hotel PMS).
• Proven ability to own and drive cross‑team escalations to resolution.
• Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi‑phased rollouts start to finish.
• Impeccable judgment on complex corporate issues, with ownership of missteps without management prompting.
• A self‑starter's instinct for navigating multi‑unit chaos and bringing structure to it.
• Confidence building cross‑functional relationships and influencing successful multi‑team collaboration.
• Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi‑unit configurations

Responsibilities

• Architect complex technical setups and design scalable configurations for multi‑site operations, applying deep expertise in drive‑thru and menu board Enterprise management
• Lead high‑stakes, multi‑location rollouts for Enterprise brands from design through go‑live
• Design display configurations, content hierarchies, and integration frameworks that hold up across dozens or hundreds of sites
• Independently manage intricate franchisee and corporate relationships, proactively mitigating brand‑level risks before they surface
• Act as the primary escalation point for resolving advanced hardware, software, and networking challenges
• Lead cross‑functional initiatives and drive project success across the Enterprise deployment organization
• Partner with Integrations, Product, and Sales to remove blockers for large brands
• Provide internal QA for multi‑unit rollouts, catching configuration issues before they reach the customer
• Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project

Skills

POS systems

Enterprise rollouts

Networking

Project leadership

Stakeholder mgmt

Multi-site rollout

Job description

Toast is seeking an Implementation Consultant III for Drive Thru/Menu Boards to architect multi‑site configurations and lead enterprise rollouts. You will collaborate with corporate IT, regional managers, and franchisees to ensure scalable, brand‑consistent deployments.

You will mentor peers, resolve high‑level hardware and software challenges, and partner with product, integrations, and sales to remove blockers and drive successful outcomes across dozens of sites.