Senior Director, Enterprise Customer Success & Retention

Stealth; San Francisco (CA); On-site; USD 190,000 - 260,000; Full time

Job summary

Stealth is seeking a Senior Director or VP of Customer Success to own the post-sale experience across North America. You will lead the NAM CS organization, drive onboarding and time-to-value, and own net revenue retention as the primary metric.

In this builder role, you will partner with Sales on expansion, set renewal strategy, and scale the team and operating rhythm. You will engage with CISOs, Heads of Mobile, and VP-level stakeholders to ensure referenceability and long-term partnerships.

Qualifications

• 10+ years in Customer Success, Account Management, or post-sale leadership at a B2B enterprise SaaS company.
• 5+ years leading and scaling teams, including hiring and building operating processes.
• Demonstrated ownership of a retention or NRR number with measurable results.
• Experience selling and supporting technical products to security/engineering/DevOps buyers.
• Track record of executive-level relationship management at enterprise accounts.
• Comfort with technical conversations (CI/CD, mobile release processes, security concepts).
• Data-driven operating style with leading indicators.

Responsibilities

• Own NAM net revenue retention, gross retention, and churn; forecast risk a quarter out.
• Drive expansion in partnership with Sales across new defenses, apps, and business units.
• Own renewal motions end-to-end: timeline, pricing posture with Sales, executive sponsorship on at-risk accounts.
• Lead, coach, and grow the NAM CS team; define career paths and raise technical fluency.
• Build operating cadence: account planning, health reviews, executive business reviews, escalation process.
• Set segmentation and coverage model for high-touch vs scaled/digital motions.
• Own onboarding and time-to-value; drive adoption and depth of usage across the platform.
• Be executive relationship owner for strategic NAM accounts; trusted by CISOs and VPs of Engineering.
• Build reference/advocacy engine with case studies, G2 reviews, and peer references.
• Partner with Product/Engineering on prioritization and metrics; ensure health visibility.
• Collaborate with Sales on handoffs, account strategy, and joint planning.
• Instrument the function with metrics, tooling, and reporting.

Skills

NRR ownership

Executive relationships

Data-driven operations

Cross-functional collaboration

Technical literacy

Retention/renewal leadership

Sales collaboration

Job description

Stealth is seeking a Senior Director or VP of Customer Success to own the post-sale experience across North America. You will lead the NAM CS organization, drive onboarding and time-to-value, and own net revenue retention as the primary metric.

In this builder role, you will partner with Sales on expansion, set renewal strategy, and scale the team and operating rhythm. You will engage with CISOs, Heads of Mobile, and VP-level stakeholders to ensure referenceability and long-term partnerships.