Senior Enterprise Customer Success Manager

Browzwear Solutions Pte Ltd.; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Browzwear is seeking a Customer Success Manager (CSM) to drive onboarding, adoption, retention, and expansion across a portfolio of enterprise and mid‑market accounts. You will partner with Sales, Product, and Support to deliver measurable business value and sustainable growth in a fast‑paced, global team.

The ideal candidate has 5+ years in Enterprise B2B high‑touch SaaS, strong relationship skills, and a track record of transforming technology into ROI for fashion and apparel customers.

Qualifications

• 5+ years in Customer Success, Account Management, or related SaaS/engagement role.
• Ability to translate technology into business value and ROI‑driven narratives.
• Experience in the fashion or apparel industry is highly desirable.

Responsibilities

• Lead customer onboarding and enablement, ensuring a seamless start and training sessions on software capabilities.
• Manage relationships with key stakeholders, acting as the primary point of contact and developing success plans.
• Monitor adoption, usage data, and health metrics to identify opportunities for value realization and expansion.

Skills

Relationship management

Account management

Problem-solving

Strategic thinking

Communication skills

Education

Bachelor’s degree in Business, Fashion Design, Engineering, or related field

Master’s preferred

Tools

CRM tools

Analytics platforms

Browzwear suite

Job description

Browzwear is seeking a Customer Success Manager (CSM) to drive onboarding, adoption, retention, and expansion across a portfolio of enterprise and mid‑market accounts. You will partner with Sales, Product, and Support to deliver measurable business value and sustainable growth in a fast‑paced, global team.

The ideal candidate has 5+ years in Enterprise B2B high‑touch SaaS, strong relationship skills, and a track record of transforming technology into ROI for fashion and apparel customers.