Senior CSM – Fashion Tech SaaS & Digital Transformation

Browzwear Solutions Pte Ltd.; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Browzwear is seeking a Customer Success Manager (CSM) to drive value across onboarding, adoption, retention and expansion for enterprise and mid-market accounts. You’ll own the customer journey from the first touch through renewal, acting as a trusted advisor and primary point of contact for senior stakeholders.

You’ll partner with Sales, Product and Support to deliver ROI-driven outcomes, monitor health and usage data, and coordinate cross‑functional resources to remove adoption barriers while

Qualifications

• Bachelor’s degree in Business, Fashion Design, Engineering, or related field; Master’s preferred.
• 5+ years in Customer Success, Account Management, or related role in SaaS.
• Proven ability to drive customer retention through adoption and satisfaction.
• Ability to translate technology into business value and ROI-driven narratives.
• Experience in fashion or apparel industry is highly desirable.
• Excellent interpersonal, communication, and negotiation skills.
• Analytical mindset with ability to interpret data and drive action.
• Proficient in using CRM tools, analytics platforms, and Browzwear’s suite.

Responsibilities

• Onboard and enable new customers with a seamless process and training sessions.
• Build and maintain relationships with key stakeholders as primary contact.
• Develop and execute customer success plans aligned to client goals.
• Review account health, usage data, and feedback for growth opportunities.
• Drive adoption, engagement, and value realization of Browzwear solutions.
• Partner with customers to drive change management and digital transformation.
• Secure renewals and identify upsell opportunities with cross‑functional support.
• Advocate for customer needs in product roadmap discussions.

Skills

Relationship management

Analytical mindset

CRM tools

Communication skills

English fluency

Education

Bachelor’s degree

Master’s degree preferred

Tools

CRM tools

Analytics platforms

Browzwear product suite

Job description

Browzwear is seeking a Customer Success Manager (CSM) to drive value across onboarding, adoption, retention and expansion for enterprise and mid-market accounts. You’ll own the customer journey from the first touch through renewal, acting as a trusted advisor and primary point of contact for senior stakeholders.

You’ll partner with Sales, Product and Support to deliver ROI-driven outcomes, monitor health and usage data, and coordinate cross‑functional resources to remove adoption barriers while