Senior Enterprise Customer Success Lead (Fraud Tech)

Inscribe; San Francisco (CA); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Equity

Healthcare

Unlimited vacation

401(k) & Pension

Home office setup

Wellness stipend

Job summary

Inscribe is seeking our second entrepreneurial senior customer success manager to lead enterprise post-sale initiatives and drive customer success outcomes. You will be a core member of our GTM team and work with customers to maximize value from Inscribe, coordinating with sales, product and engineering to relay feedback and ensure adoption.

This role will be hybrid and 3 days per week onsite, owning post-sale lifecycle, retention, renewals and account growth as we build a world-class customer

Qualifications

• 5+ years in a B2B customer success or strategic account management role.
• Exceptional relationship building and communication.
• Experience coordinating multiple projects with internal and external stakeholders.
• Experience in the fintech, banking or fraud space.

Responsibilities

• Help lead our post-sale engagements to ensure our customers are successful.
• Build close relationships with our customers to understand their needs with the goal of maximizing value.
• Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts.
• Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation.
• Proactively build pipeline, identify and close opportunities for account expansions and growth.
• Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback.
• Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap.
• Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer's needs.
• Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews

Skills

B2B Customer Success

Relationship Building

Communication Skills

Cross-functional Teams

Strategic Account Management

Job description

Inscribe is seeking our second entrepreneurial senior customer success manager to lead enterprise post-sale initiatives and drive customer success outcomes. You will be a core member of our GTM team and work with customers to maximize value from Inscribe, coordinating with sales, product and engineering to relay feedback and ensure adoption.

This role will be hybrid and 3 days per week onsite, owning post-sale lifecycle, retention, renewals and account growth as we build a world-class customer