Senior Enterprise CSM & Strategic Growth Partner

SailPoint Technologies Holdings, Inc.; Northern (KY); Hybrid; USD 125,000 - 210,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) with company matching

Equity participation

Job summary

SailPoint Technologies Holdings, Inc. is seeking a Principal Customer Success Manager to serve as a senior strategic partner to our most complex, high-value customers.

You will drive customer value, influence product direction, and set best practices while collaborating with Product, Sales, Support, and Marketing to ensure measurable business outcomes. This role demands strategic discussions, comfort with ambiguity, and a passion for mentoring colleagues.

Qualifications

• 8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software.
• Proven track record of managing complex, enterprise‑level accounts and delivering measurable business value.
• Exceptional communication, relationship‑building, and executive presence skills.
• Experience working cross‑functionally with Product, Support, Sales, and Engineering teams.
• Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization.
• Strong business acumen and problem-solving skills.
• Industry expertise relevant to our customer base

Responsibilities

• Own executive relationships and success planning for a portfolio of strategic accounts.
• Partner with customers to define success metrics, drive adoption, and ensure long-term satisfaction and retention.
• Act as a trusted advisor, providing insights that align our solutions with customers’ business goals.
• Lead cross-functional initiatives to scale best practices across the Customer Success organization.
• Develop frameworks, playbooks, and templates to improve customer engagement and outcomes.
• Represent Customer Success in product feedback loops, contributing to roadmap discussions.
• Coach and mentor other CSMs to build capabilities in strategic thinking, customer engagement, and influence.
• Serve as a role model and informal leader within the team.

Skills

Executive relationship management

Strategic thinking

Cross-functional collaboration

Mentorship

SaaS/enterprise software knowledge

Executive presence

Tools

Salesforce

Gainsight

Job description

SailPoint Technologies Holdings, Inc. is seeking a Principal Customer Success Manager to serve as a senior strategic partner to our most complex, high-value customers.

You will drive customer value, influence product direction, and set best practices while collaborating with Product, Sales, Support, and Marketing to ensure measurable business outcomes. This role demands strategic discussions, comfort with ambiguity, and a passion for mentoring colleagues.