Senior Enterprise CSM - Life Sciences ROI & Growth

Definitive Healthcare, US

United States

Remote

USD 93,000 - 139,000

Full time

5 days ago

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Job summary

Definitive Healthcare is seeking a Senior Customer Success Manager to own the end-to-end customer experience for a portfolio of enterprise life sciences clients, driving product adoption, documenting ROI, and influencing renewals and expansions across cross-functional teams.

In this quota-managed role, you will engage with C-suite stakeholders, lead onboarding, run executive reviews, and translate value into actionable business cases. The position oversees a $5M+ book with a 95%+ NDR target.

Qualifications

5–7+ years of experience as a Customer Success Manager in DaaS, life sciences, or consulting.
Proven accountability for a $5M+ enterprise book of business and 95%+ NDR.
Experience using value-selling and ROI documentation to demonstrate ROI.
Ability to engage with C-suite stakeholders and coordinate across functions.
Understanding of life sciences workflows (Commercial, Medical, Market Access, Marketing, R&D, HEOR).

Responsibilities

Own the customer lifecycle from onboarding to renewal and expansion with defined business outcomes.
Build and maintain account-level ROI business cases via value-selling.
Lead onboarding with prioritized use cases and adoption targets.
Run QBRs and executive reviews focused on value and ROI.
Identify renewal risk and deploy mitigation strategies to protect NDR.
Shape renewal and expansion strategies with Account Management.
Maintain a living value roadmap per account with stakeholder mapping.
Coordinate across Product, Sales, Marketing, Advanced Analytics to resolve needs.