Senior Enterprise CSM - Digital Ad Tech & Growth

DoubleVerify Inc.; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Bonus/commission

Equity

Benefits

Job summary

DoubleVerify Inc. is seeking a Senior Customer Success Manager to own complex enterprise relationships from onboarding through adoption, growth, and renewal.

You will collaborate with senior marketing leaders across multi-stakeholder teams, guiding them to measurable outcomes on our Rockerbox platform. You will drive product advocacy, manage high-priority accounts, and partner with Product, Engineering, and Support to tailor solutions for large clients.

Qualifications

• 5+ years in customer success, account management, or related client-facing roles in SaaS, ad tech, or martech.

Responsibilities

• Own end-to-end client relationships for a portfolio of enterprise accounts, leading onboarding sessions, platform walkthroughs, status calls, and executive conversations.
• Build and maintain stakeholder maps across client organisations, ensuring executive sponsorship and continuity of relationships across all layers of the account.
• Drive product adoption by linking platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making, including for non-standard configurations.
• Guide customers through challenges and escalations with a solutions-oriented approach to preserve trust and align on next steps.
• Manage multiple high-complexity accounts with prioritisation, timeboxing, and focused momentum.
• Provide structured product feedback and partner with Product, Engineering, and Support to improve outcomes, especially for enterprise configurations.
• Identify expansion opportunities and demonstrate value to build the business case for growth.

Skills

Customer success

Account management

SaaS

Analytical

Executive presence

Job description

DoubleVerify Inc. is seeking a Senior Customer Success Manager to own complex enterprise relationships from onboarding through adoption, growth, and renewal.

You will collaborate with senior marketing leaders across multi-stakeholder teams, guiding them to measurable outcomes on our Rockerbox platform. You will drive product advocacy, manage high-priority accounts, and partner with Product, Engineering, and Support to tailor solutions for large clients.