Customer Success Manager - Rockerbox

DoubleVerify; New York (NY); On-site; USD 54,000 - 101,000; Full time

Job summary

A leading software platform for digital media measurement is seeking a Customer Success Manager to enhance client relationships and ensure product success. This role involves managing onboarding, product adoption, and addressing client needs, requiring 3+ years in customer success or related fields. The company offers competitive compensation, with an estimated salary range of $54,000 - $101,000, reflecting internal equity and qualifications.

Qualifications

• 3+ years in customer success, account management, or similar roles in SaaS, ad tech, or martech.
• Strong analytical skills to align Rockerbox with business goals.
• Excellent communication skills and executive presence.

Responsibilities

• Own client relationships, leading onboarding and status calls.
• Drive product adoption connecting capabilities to customer goals.
• Guide customers through challenges with a solutions-oriented approach.

Skills

Customer success

Analytical skills

Communication

Time management

Job description

Overview

DV Rockerbox is seeking a Customer Success Manager to own client relationships and ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, and a proactive drive to help customers get the most from our product.

CSMs operate at the intersection of strategy, analytics, and execution. You\'ll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement.

Who we are: DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV\'s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world\'s largest brands, publishers and digital ad platforms. Learn more at www.doubleverify.com.

Responsibilities

• Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations.
• Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making.
• Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps.
• Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts.
• Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes.
• Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations.

Qualifications

• 3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech.
• Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals.
• Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations.
• Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset.
• Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum.
• Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps.

Nice to Have

• Experience in digital marketing, analytics, or campaign management.
• Familiarity with multiple marketing channels and measurement approaches.
• Exposure to marketing budgets, attribution, or performance reporting tools.

Compensation and Benefits

The starting salary is determined based on qualifications, level, skills, experience, location, and internal equity. Estimated salary range: $54,000 - $101,000. This role may include bonus/commission (as applicable), equity, and benefits. The range reflects the expectations as stated in the job description; actual compensation may vary based on experience.

Noteworthy: The company supports diverse applicants and is an equal opportunity employer. We encourage candidates from all backgrounds to apply.