Senior Enterprise CS Manager - Retention & Renewals

Zycus; Washington, Baltimore (District of Columbia, MD); On-site; USD 140,000 - 190,000; Full time

Job summary

Zycus is seeking a Senior Customer Success Manager to own health, renewal, and long-term value for a portfolio of enterprise customers across the US East Coast. This is a high-impact, individual-contributor role focused on protecting and retaining revenue within the Procurement / Source-to-Pay space.

You will hold direct accountability for renewal outcomes, build executive relationships with senior stakeholders, and drive strategic value realization while not managing a team.

Qualifications

• 10–15 years in Enterprise SaaS Customer Success or similar roles managing large enterprise portfolios.

Responsibilities

• Own renewal forecasting and GRR, identify at-risk accounts, and drive churn reduction.
• Lead renewal strategy end-to-end for a portfolio of enterprise accounts, meeting GRR targets.
• Build trusted-advisor relationships with C-level procurement and finance executives through business reviews.

Skills

Enterprise SaaS Customer Success

Strategic Account Management

Renewals & GRR management

Executive relationship management

Procurement / Source-to-Pay domain

Executive stakeholder influence

US East Coast experience

Tools

Coupa

SAP Ariba

Ivalua

GEP

Jaggaer

Oracle Procurement

Job description

Zycus is seeking a Senior Customer Success Manager to own health, renewal, and long-term value for a portfolio of enterprise customers across the US East Coast. This is a high-impact, individual-contributor role focused on protecting and retaining revenue within the Procurement / Source-to-Pay space.

You will hold direct accountability for renewal outcomes, build executive relationships with senior stakeholders, and drive strategic value realization while not managing a team.