Director, Enterprise Customer Success & Revenue Growth

Zycus; Miami (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation with variable

Executive exposure to senior leaders

Global account leadership

Job summary

Zycus is seeking a Director of Customer Success in the US to maximize lifetime value across a portfolio of large enterprise customers. You will own renewal motions, drive growth through expansions, and build executive relationships that influence retention and long-term partnerships.

The ideal candidate has deep S2P and ERP domain expertise and can engage CFOs, VPs of Supply Chain, and Chief Procurement Officers. This strategic role requires leadership across cross-functional teams.

Qualifications

• 8–12+ years of experience in Customer Success, Account Management, or Procurement Transformation roles.
• Proven success executing renewals and expansion enablement in enterprise SaaS environments.
• Strong understanding of Source-to-Pay (S2P) and ERP processes.
• Executive presence with VP‑and C‑level stakeholders.

Responsibilities

• Own and execute renewal motions to deliver GRR targets across assigned accounts.
• Drive Net Revenue Retention by qualifying and advancing CSQualified Leads through value articulation and executive alignment.
• Partner with Sales and Expansion teams to progress and close expansion opportunities.
• Maintain a predictable renewal forecast with documented risks and mitigation plans.
• Lead strategic engagements and executive check-ins with customer stakeholders.

Skills

Executive presence

Renewals

Expansion enablement

SaaS enterprise

Customer success

Tools

Salesforce

Gainsight

ChurnZero

Customer analytics tools

Job description

Zycus is seeking a Director of Customer Success in the US to maximize lifetime value across a portfolio of large enterprise customers. You will own renewal motions, drive growth through expansions, and build executive relationships that influence retention and long-term partnerships.

The ideal candidate has deep S2P and ERP domain expertise and can engage CFOs, VPs of Supply Chain, and Chief Procurement Officers. This strategic role requires leadership across cross-functional teams.