Senior Enterprise CS Leader for Strategic Accounts (Remote)

Workiva, Inc.; United States; Remote; USD 143,000 - 240,000; Full time

Benefits offered by this job

401(k) match

Discretionary annual bonus

RSU equity

Flexible remote work

Job summary

Workiva, Inc. seeks a Principal Customer Success Manager to own its most strategic enterprise accounts and act as the trusted advisor to executives. You’ll set the standard for customer success, mentor peers, and shape practices across the organization.

You’ll build long-range account plans, cultivate C-suite relationships, drive platform adoption, and lead business reviews focused on operational efficiency, compliance readiness, and measurable business impact. Remote-friendly and full-time.

Qualifications

• 10+ years in B2B SaaS Customer Success, Account Management, or Consulting
• Bachelor's degree or equivalent experience
• Strong executive-level communication and relationship-building skills
• Proven track record of growing multi-stakeholder enterprise accounts across renewals

Responsibilities

• Owns the most strategic enterprise accounts and advises executives on linking Workiva capabilities to business outcomes
• Build and maintain comprehensive account plans aligned to priorities and long-term goals
• Lead business reviews focused on operational efficiency, compliance readiness, and measurable impact
• Cultivate relationships across stakeholders including business owners, finance leaders, IT, and C-suite executives
• Identify expansion opportunities with structured whitespace analysis and provide solid business cases to AEs
• Coordinate cross-functional resources to deliver seamless customer outcomes

Skills

Executive relationship management

Enterprise account management

Forecasting & analytics

CRM discipline

Education

Bachelor's degree or equivalent experience

Tools

CRM (Salesforce)

Job description

Workiva, Inc. seeks a Principal Customer Success Manager to own its most strategic enterprise accounts and act as the trusted advisor to executives. You’ll set the standard for customer success, mentor peers, and shape practices across the organization.

You’ll build long-range account plans, cultivate C-suite relationships, drive platform adoption, and lead business reviews focused on operational efficiency, compliance readiness, and measurable business impact. Remote-friendly and full-time.