Enterprise Customer Success Manager (Onboarding & Expansion)

Mapsly; Covina (CA); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Mapsly LLC is seeking an Enterprise Customer Success Manager to own the end-to-end onboarding and expansion of large-scale SaaS deployments across the Americas and Europe in a remote-first setting. You will run rollout plans with milestones, coordinate security reviews and procurement, and conduct executive business reviews to demonstrate ROI and adoption with sponsors.

This role requires program-management rigor, strong written communication, comfort with data, and the ability to orchestrate

Qualifications

• Enterprise B2B SaaS customer success or onboarding experience with multi-hundred-seat deployments.
• Program-management rigor: plans, owners, dates, and relentless follow-through.
• Executive presence and crisp written communication.
• Comfort with data: adoption metrics, usage analytics, ROI narratives.
• Familiarity with security and procurement processes; CRM ecosystem knowledge a plus.

Responsabilités

• Own enterprise onboarding: rollout plans with milestones, phased deployments across teams and regions, and admin enablement.
• Shepherd security and procurement: coordinate SOC 2 reports, DPAs, and security questionnaires with our compliance resources so reviews move fast.
• Run executive business reviews: adoption analytics, ROI reporting, and roadmap alignment with sponsors.
• Orchestrate specialists: bring in Solutions Engineers for custom automation and integrations at the right moments.
• Own retention and expansion across the enterprise book.

Connaissances

Customer success

Onboarding

Program management

Executive communication

Data analytics

Security & procurement familiarity

Description du poste

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Enterprise Customer Success Manager (Onboarding & Expansion)

• Remote (Americas/Europe)

About Mapsly

Mapsly is an AI-native geo-intelligence and field operations platform. It connects natively to Salesforce, HubSpot, Zoho, Pipedrive, Creatio, monday.com , Smartsheet, Airtable, and other leading CRMs and work platforms — automatically mirroring each customer’s data model, custom objects, and fields included — and gives field teams a live map to plan territories, optimize routes, and run their day. With Mapsly AI, reps talk, and their CRM updates itself, while AI plans, coaches, and follows up. Mapsly is SOC 2 Type II certified and serves field sales and service teams worldwide.

The Role

As larger organizations roll Mapsly out to hundreds of field reps, they need more than great software: rollout plans, security reviews, phased deployments, and executive reporting. You’ll own the enterprise customer journey from signed contract through renewal — orchestrating white-glove onboarding, running business reviews with executive sponsors, and ensuring every enterprise account realizes measurable field productivity gains.

What You’ll Do

• Own enterprise onboarding: rollout plans with milestones, phased deployments across teams and regions, and admin enablement

• Shepherd security and procurement: coordinate SOC 2 reports, DPAs, and security questionnaires with our compliance resources so reviews move fast

• Run executive business reviews: adoption analytics, ROI reporting, and roadmap alignment with sponsors

• Orchestrate specialists: bring in Solutions Engineers for custom automation and integrations at the right moments

• Own retention and expansion across the enterprise book

What We’re Looking For

• Enterprise B2B SaaS customer success or onboarding experience with multi-hundred-seat deployments

• Program-management rigor: plans, owners, dates, and relentless follow-through

• Executive presence and crisp written communication

• Comfort with data: adoption metrics, usage analytics, ROI narratives

• Familiarity with security and procurement processes; CRM ecosystem knowledge a plus

Why Mapsly?

• Enterprise is our fastest-growing segment — you’ll build the playbook, not inherit it

• White-glove is the standard, and you’ll have the Solutions Engineering bench to deliver it

• Direct line to the founder and product team

• Remote-first with flexible hours