Customer Success Associate

MOCA Systems, Inc.; United States; On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/disability insurance

401(k) with employer match

HSA contributions

Job summary

MOCA Systems, Inc. is hiring an entry-level Customer Success Associate to support clients using Touchplan in a remote capacity with occasional visits to the Boston office for training and events.

You will launch projects, manage client data, and drive platform adoption while building engagement with customers and providing feedback to improve the UI/UX. A diploma and exposure to CS or B2B SaaS are preferred.

Qualifications

• Entry level professional opportunity in Customer Success
• Experience in B2B SaaS environments preferred
• Exposure to enterprise software applications a plus
• Organizational and project management skills required
• Ability to work in a small, agile team

Responsibilities

• Launch new projects and manage client data
• Oversee training/adoption of best practices
• Resolve product and project-related client questions promptly
• Drive engagement with new and existing clients
• Advocate for UI/UX improvements based on feedback

Skills

Customer Success exposure

Account Management basics

Strong written and verbal skills

Empathy for clients

Multi-tasking in fast-paced env

Education

Diploma from an accredited body or equivalent

Tools

Touchplan

Job description

Position Title: Customer Success Associate
Location: Remote/Home Office (Greater Boston area or eastern time zone)

About MOCA Systems, Inc.
MOCA Systems, Inc. (MSI) is a leading software and services provider for the Architecture, Engineering, and Construction industry. MSI delivers innovative solutions to Owners, Engineers, Architects, and Contractors working on some of the world’s largest, most complex construction projects. A profitable firm with offices across the United States and partners around the globe, MSI’s services and technology offerings ensure that projects are delivered on time and on budget and fulfill all Owner expectations. To learn more, visit mocasystems.com.

Position Summary
This is an entry level professional opportunity to join our Customer Success team. The Team focuses on ensuring our clients see value planning their construction projects in Touchplan®, as well as building engagement with the platform. Being part of this team will give you the opportunity to help build Touchplan’s business, help shape the Touchplan® product, and help shape the construction industry by having a tangible impact on the projects of our clients. If you are looking for a job where you’ll be working on a dynamic team that’s driving explosive growth and delighting customers at the same time, this is the right place for you! This is a remote role that will require occasional visits to our Boston office for training, meetings, or teambuilding events.

Essential Functions:

• Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
• Work to resolve all product and project-related customer questions and requests efficiently and effectively
• Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
• Drive increased engagement for new and existing clients
• Help specify, outline and advocate for UI/UX improvements based on customer feedback

Required Qualifications:

• Diploma from an accredited body or equivalent experience
• Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
• Familiarity with enterprise software applications
• Excellent organizational, project management, consultative and time management skills
• Passion for working on a small, dedicated, agile and determined team
• Strong written and oral presentation skills, as well as active listening skills
• Solid sense of empathy for clients, as well as a passion for revenue growth
• Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed

Bonus experience or skills:

• Construction management, architecture, engineering or project controls experience
• Experience with Lean Construction and the Last Planner system

Starting Initial Salary Range: $55,000 to $66,500 annually. Full benefit plan including medical, dental, vision, and life/disability insurance, 401(k) with generous employer match and an HSA employer contribution in certain circumstances is available.

Our Solutions:
Touchplan®
Touchplan is the premier software offering of MOCA Systems, Inc. used on the most projects, by the most users, to optimize the largest construction volume, Touchplan is the number one production planning and analytics platform. The real-time, cloud-based solution uses the collaborative foundation of the Last Planner System® to prevent schedule and budget slippage. It also provides Owners and Contractors the instant insights they need to track progress and anticipate problems on projects. To learn more, visit touchplan.io.

MOCA Services
MOCA Services is a full-service provider for Owners in the design and construction industry. Our battle-tested programs help clients make their projects successful from project ideation, through construction, and to occupancy. MOCA Services is relationship-focused and provides solutions for on time, on budget, and on scope delivery of large, complex, and socially important projects. To learn more, visit mocaservices.com .

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·