Senior Enterprise Communications Leader: Tech & AI Narrative

Citizens Bank; Westwood (MA); Hybrid; USD 145,000 - 210,000; Full time

Job summary

Citizens Bank in the United States is seeking a Director, Enterprise Communications to serve as a senior strategic advisor for the enterprise narrative, technology communications, and corporate reputation.

This role partners with the Head of Enterprise Communications to shape strategies that advance Citizens' priorities, manage issues, and guide crisis responses, mentoring teams across functions.

Qualifications

• 10+ years in corporate communications or related fields.
• Experience counseling senior executives and leaders.
• Strong expertise in reputation and issues management.
• Exceptional writing, messaging and storytelling.
• Ability to influence stakeholders across a complex organization.
• Experience in regulated industries is preferred.
• Navigate ambiguity and translate strategy into action.
• Strong executive presence and business acumen.

Responsibilities

• Strategic executive communications and advising senior leaders.
• Develop executive positioning, messages, speeches and thought leadership.
• Coordinate initiatives across internal and external audiences.
• Provide advisory support on stakeholder engagement and crisis planning.
• Lead cross-functional communications and mentorship across teams.

Skills

Executive communications

Strategic storytelling

Stakeholder engagement

Crisis communications

Leadership

Job description

Citizens Bank in the United States is seeking a Director, Enterprise Communications to serve as a senior strategic advisor for the enterprise narrative, technology communications, and corporate reputation.

This role partners with the Head of Enterprise Communications to shape strategies that advance Citizens' priorities, manage issues, and guide crisis responses, mentoring teams across functions.