Senior Enterprise Client Success — Remote LATAM

Nortal; Salem (OR); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health & dental coverage

Mental health & wellness support

Life, disability & critical illness保险

Paid time off & holidays

Learning & professional development

Job summary

Nortal’s Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. You will set account strategy, own forecasting and revenue targets, identify and close growth opportunities, and be trusted by clients and internal teams.

You’ll build and expand executive-level relationships, opening doors to C-level stakeholders and ensuring commitments are sustainable and scalable.

Qualifications

• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role.
• Experience on Tier-1 or enterprise-scale accounts.
• Full professional English (C1+), primary contact for US enterprise stakeholders.

Responsibilities

• Build long-lasting, profitable relationships with assigned accounts/portfolios.
• Define and implement long-term strategy and objectives for each account.
• Proactively identify and close upsell and cross-sell opportunities.
• Deliver high retention and measurable account growth.

Skills

Detail-oriented

Forecasting

Relationship building

Account management

Negotiation

CRM hygiene

English proficiency

Job description

Nortal’s Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. You will set account strategy, own forecasting and revenue targets, identify and close growth opportunities, and be trusted by clients and internal teams.

You’ll build and expand executive-level relationships, opening doors to C-level stakeholders and ensuring commitments are sustainable and scalable.