Senior Enterprise AV Systems Engineer (Hybrid)

Cook Systems; Memphis (TN); Hybrid; USD 41,000 - 69,000; Part time

Benefits offered by this job

Health insurance

Flexible spending account

401(k) plan

Life insurance

Job summary

Cook Systems in Memphis, TN, is seeking an AV Support Engineer to provide Tier 2/3 support for enterprise AV systems across conference rooms, events, and executive meetings. The role covers installation, configuration, and ongoing maintenance to ensure reliable, high‑quality user experiences.

Hybrid work arrangement (onsite/3 days per week) with a contract of 6 months+. You will collaborate with IT staff and vendors, manage asset lifecycles, and contribute to standardization and annual planning

Qualifications

• 3+ years’ experience in AV support and troubleshooting for enterprise environments.
• Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, and integrated room solutions.
• Experience with lifecycle management: asset tracking, refresh planning, and standardization efforts.

Responsibilities

• Provide Tier 2/3 AV support for incidents, service requests, and system issues. Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
• Install, configure, and support AV hardware, software, and peripheral devices.
• Support conference rooms, meeting spaces, executive events, and special technology requests.
• Perform software, firmware, and system updates according to maintenance schedules.
• Assist with AV deployments, upgrades, migrations, and hardware refresh initiatives.
• Maintain AV asset inventory, room profiles, and lifecycle documentation.

Skills

AV systems troubleshooting

Conference room tech

Windows/macOS basics

Vendor coordination

Tools

AV control systems

Job description

Cook Systems in Memphis, TN, is seeking an AV Support Engineer to provide Tier 2/3 support for enterprise AV systems across conference rooms, events, and executive meetings. The role covers installation, configuration, and ongoing maintenance to ensure reliable, high‑quality user experiences.

Hybrid work arrangement (onsite/3 days per week) with a contract of 6 months+. You will collaborate with IT staff and vendors, manage asset lifecycles, and contribute to standardization and annual planning