AV Support Engineer

Cooksys; Memphis (TN); Hybrid; USD 34,440 - 55,104; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

Life insurance

401(k) plan

Flexible Spending Account

Company-wide wellness programs

Job summary

Cook Systems is hiring an AV Support Engineer in Memphis, TN, offering onsite/hybrid work for a mid-senior level role. The contractor will provide Tier 2/3 support for AV systems, manage lifecycle activities, and assist with deployments and upgrades across conference rooms and events.

The role requires 3+ years of enterprise AV experience, with expertise in hardware, software, networking, and integrated room solutions. Hybrid work is available, with a focus on reliable service and planning.

Qualifications

• 3+ years’ experience in enterprise AV support and troubleshooting.
• Experience maintaining, upgrading, and supporting AV hardware, software, and control systems.
• Knowledge of audiovisual networking, conferencing tech, and room solutions.

Responsibilities

• Provide Tier 2/3 AV support for incidents and requests; monitor, maintain, and troubleshoot AV equipment and systems.
• Install, configure, and support AV hardware, software, and peripherals.
• Support conference rooms, events, and special technology requests; perform updates per schedule.

Skills

AV systems

Troubleshooting

Hardware & software

Networking fundamentals

Windows environment

Mac environment

Lifecycle management

Asset management

Job description

Launch Your Career with Cook Systems

Since 1990, Cook Systems— a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

AV Support Engineer

Memphis, TN (onsite/Hybrid-3 days per week)

6 months plus

Provides operational support for Audio-Visual (AV) systems used across conference rooms, meeting spaces, events, and business functions. Responsible for maintaining, troubleshooting, and supporting AV hardware, software, and integrated technologies to ensure reliable service and an excellent user experience. Supports AV lifecycle management through equipment tracking, refresh planning, standards documentation, and historical reporting.

ESSENTIAL JOB FUNCTIONS

• Provide Tier 2/3 support for AV incidents, service requests, and system issues. Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
• Install, configure, and support AV hardware, software, and peripheral devices.
• Support conference rooms, meeting spaces, executive events, and special technology requests.
• Perform software, firmware, and system updates in accordance with established maintenance schedules.
• Assist with AV system deployments, upgrades, migrations, and hardware refresh initiatives.
• Maintain AV asset inventory, technology standards, room profiles, and lifecycle documentation.
• Track equipment age, supportability, warranty status, refresh history, and technology roadmaps.
• Provide historical analysis and reporting on AV equipment upgrades, refresh activities, and standards compliance to support annual planning and budgeting. Support the execution of the AV refresh calendar and annual lifecycle management process.
• Work with internal IT teams, vendors, and third-party integrators to support implementations and resolve technical issues.
• Document configurations, procedures, troubleshooting steps, operational standards, and support activities.
• Analyze recurring issues and recommend improvements to enhance system reliability and user experience.
• Participate in change management, testing, validation, and implementation activities.

REQUIREMENTS

• 3+ years’ experience
• Enterprise AV Systems Support & Troubleshooting Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, control platforms, and integrated room solutions.
• AV Lifecycle & Asset Management Experience maintaining AV asset inventories, tracking equipment lifecycle and refresh schedules, documenting upgrades, and supporting technology standardization efforts.
• AV Infrastructure & Integrations Working knowledge of AV hardware, software, Windows/Mac environments, networking fundamentals (LAN/WLAN/WAN), and third-party AV vendor integrations

Additional Details

• Workplace Setting: Hybrid#LI-Hybrid
• Job Type: Contract
• Seniority Level: Mid-Senior Level
• Job Function: Information Technology

Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.