Senior Enterprise AV Support Technician

Diversified Ltd; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO and holidays

401k with match

Education reimbursement

Job summary

Diversified is seeking a Support Services Technician to provide technical and on-site AV/multi-media system support at client locations in Los Angeles. You will work independently on-site during standard business hours and collaborate with Diversified teams to maintain complex AV environments.

The role requires hands-on experience, CTS or vendor certifications, and strong communication with clients and executives. Benefits include education support and a comprehensive package.

Qualifications

• 5+ years of experience in enterprise level AV support.
• Experience with AutoCAD and Visio to read rack layouts.
• Experience with Dante, Cisco, Crestron, Legrand, Netgear, QSC, Samsung, Shure, Sony.
• Experience with Video Conferencing products (Cisco preferred).
• Must pass background check and drug test.

Responsibilities

• Perform routine maintenance and troubleshoot advanced AV systems.
• Coordinate with on-site Diversified technicians and clients.
• Plan and implement improvements for AV spaces.
• Support executive meetings with setup and troubleshooting.
• Serve as escalation point for AV equipment issues.
• Track and report AV tickets and metrics.

Skills

AV support

AutoCAD

Visio

Dante

Video conferencing

Crestron control

QSC control

Rack wiring

MS Office

Background check

Education

High school diploma

CTS certification

Manufacturer certs

Tools

AutoCAD

Visio

MS Excel

Outlook

Project

Word

Cisco

Dante

Crestron control

QSC

Job description

Diversified is seeking a Support Services Technician to provide technical and on-site AV/multi-media system support at client locations in Los Angeles. You will work independently on-site during standard business hours and collaborate with Diversified teams to maintain complex AV environments.

The role requires hands-on experience, CTS or vendor certifications, and strong communication with clients and executives. Benefits include education support and a comprehensive package.