Senior AV Support Services Technician

Diversified Ltd; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO and holidays

401k with match

Education reimbursement

Job summary

Diversified is seeking a Support Services Technician to provide technical and on-site AV/multi-media system support at client locations in Los Angeles. You will work independently on-site during standard business hours and collaborate with Diversified teams to maintain complex AV environments.

The role requires hands-on experience, CTS or vendor certifications, and strong communication with clients and executives. Benefits include education support and a comprehensive package.

Qualifications

• 5+ years of experience in enterprise level AV support.
• Experience with AutoCAD and Visio to read rack layouts.
• Experience with Dante, Cisco, Crestron, Legrand, Netgear, QSC, Samsung, Shure, Sony.
• Experience with Video Conferencing products (Cisco preferred).
• Must pass background check and drug test.

Responsibilities

• Perform routine maintenance and troubleshoot advanced AV systems.
• Coordinate with on-site Diversified technicians and clients.
• Plan and implement improvements for AV spaces.
• Support executive meetings with setup and troubleshooting.
• Serve as escalation point for AV equipment issues.
• Track and report AV tickets and metrics.

Skills

AV support

AutoCAD

Visio

Dante

Video conferencing

Crestron control

QSC control

Rack wiring

MS Office

Background check

Education

High school diploma

CTS certification

Manufacturer certs

Tools

AutoCAD

Visio

MS Excel

Outlook

Project

Word

Cisco

Dante

Crestron control

QSC

Job description

Posted Thursday, July 23, 2026 at 4:00 AM

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

How You’ll Contribute:

This position provides technical and operational supportofaudio-visual equipment and systemslocatedwithin the following types of environments:Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).This position will workindependently on the client site as a representative of Diversified.Diversified provides financial support andpaidtime for continuededucationleading to industry certifications and employee career development.

The Support Services Technician willbe requiredto be on site Monday-Friday for eight (8) hours per day.Typicaldaily schedule will be 8am – 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will berequired.

What You’ll Do:

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Work with existing onsite Diversified techniciansat other locationsand the client
• Oversight for planning and implementation of process improvement principlesrequiredtomaintainAV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms,and AV spaces.
• Support executive level meetings with tasks such as meetingstart up, monitoring, and active troubleshooting.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment.Act as the technical escalation point for all AV equipment and related issues.
• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
• Daily/weeklyroomsweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality isoptimizedand ready for use.
• Bi-Annual preventative maintenance of rooms at the designated client site.
• Identifydefective or failed equipment and take ownership to resolution.Provide support for troubleshooting and maintenance of AV/multi-media systems.Provide problem identification, diagnosis and resolution of problemspertaining tomedium to highcomplexityAV/multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions forhighly complexsystems.
• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference,displayand presentation technologies.
• Manage the daily activities of configuration and operation of AV/multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate withclientto improve/evolve technology solutions.
• Provide assistance tousers in accessing, using, and diagnosing AV/multi-media systems.
• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer frominitialreporting date/time through final resolution date/time.Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive and “C” level personnel in a highly professional manner.
• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
• Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
• Participate, as needed, in Client escalations/analysis requests.
• Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
• Communicate effectively with the client andDiversifiedremote team to inform the ticket resolution progress.
• Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
• Ability to find creativein the moment solutionsto break fix problems, so meetings can continue tooperatewhile searching for along termsolution.

Physical Environment

Must be able to stand, kneel, walk, bend and/or crouch forlong periodsof time

Must be able to work in high places, as well as small, cramped places

Must be able to work in hot humid places, as well as cold places

Must be able toproperly usehand/power tools, ladders, andsubsequentsafetyequipment

Must be able to lift/maneuver up to 75lbs, use hand tools, ladder

What You’ll Bring:

Education & Certifications:

• High school diploma or equivalent
• CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)

Required Skills/Qualifications:

• 5+ years of experience in enterprise level AV support
• Experience with AutoCAD / Visio adequate to read drawings for rack layout & cabling
• Experience with commercial AV technology including Dante, Cisco, Crestron, Legrand, Netgear, QSC, Samsung, Shure, Sony
• Experience with Video Conferencing products (Cisco preference)
• Experience with QSC control systems (trouble shooting, basic communication concepts and protocols)
• Experience with Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards andeventbest practices
• Experience with Advanced AV Signal Flow Diagramming and advancedTroubleshooting
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camerasystems
• Generalproficiencywith computers and specialized software applications specific to the AV industry (i.e.Crestron; the use of programs such as MS Excel, Outlook, Project,Word)
• If takingpublic transit, you will stillbe responsible forarriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
• Must pass a background screen and drug test.

Desired Skills/Qualifications:

• Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services