Senior AI Solutions Consultant

Genesys Cloud Services, Inc.; Virginia Beach (VA); On-site; USD 123,000 - 217,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from.

Career growth opportunities

Open Time Off in addition to 10 paid.

401(k) matching

Job summary

Genesys is seeking a Principal Solutions Consultant in the Eastern US to help large enterprises adopt AI-powered experience orchestration. You will translate complex challenges into clear, achievable solutions using Genesys Cloud, partnering with executives and technical teams to deliver measurable value and transform customer experiences.

You’ll influence platform strategy, AI adoption, and cross-functional leadership while collaborating with Sales, Product Management, Professional Services,

Qualifications

• Strong interpersonal and communication skills across technical and executive audiences.
• Experience facilitating workshops, discovery sessions, and strategy discussions.
• Familiarity with AI, automation, and customer experience platforms; ability to guide evaluations and trials.

Responsibilities

• Discover sessions and workshops to uncover business challenges and define measurable outcomes.
• Lead AI proof-of-concept initiatives and trials with customers.
• Develop tailored solution demonstrations aligned to customer objectives.

Skills

Interpersonal skills

Presentation skills

Verbal communication

Written communication

Workshop facilitation

AI familiarity

Cloud technologies

CRM management

Cross-functional collaboration

Tools

CRM systems

Job description

Genesys is seeking a Principal Solutions Consultant in the Eastern US to help large enterprises adopt AI-powered experience orchestration. You will translate complex challenges into clear, achievable solutions using Genesys Cloud, partnering with executives and technical teams to deliver measurable value and transform customer experiences.

You’ll influence platform strategy, AI adoption, and cross-functional leadership while collaborating with Sales, Product Management, Professional Services,