Senior Enterprise Account Manager

Tech Sales Jobs; Boston (MA); In loco; USD 55.000 - 116.000; Tempo pieno

Descrizione del lavoro

Fiserv in Boston is seeking an Account Manager Sr to own the delivery and maintenance of services for assigned clients. You will manage operational relationships and coordinate with internal teams to drive client success.

Your role involves understanding client goals, ensuring optimal use of Fiserv solutions, and providing regular reporting on progress and outcomes. A strong customer-service background and willingness to travel are essential.

Competenze

• High School Diploma or equivalent experience.
• 3+ years of customer service experience.
• Ability to travel up to 20%.

Mansioni

• Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan.
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit.
• Provide various levels of reporting on accomplishments and in-process activities.
• Influence and work cross-functionally on critical initiatives including incident response and process improvement.
• Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations.

Conoscenze

Customer service experience

Travel up to 20%

Formazione

High School Diploma or equivalent

Bachelor\u2019s degree

Descrizione del lavoro

Fiserv in Boston is seeking an Account Manager Sr to own the delivery and maintenance of services for assigned clients. You will manage operational relationships and coordinate with internal teams to drive client success.

Your role involves understanding client goals, ensuring optimal use of Fiserv solutions, and providing regular reporting on progress and outcomes. A strong customer-service background and willingness to travel are essential.